Hi team , how do I create same report same as dashboard view and export as excel format .
Is there a possibility or feature available within Jira Service Desk to deploy reports to Customer Portal?
So we have a situation where our clients need to tell us when the package they ship to us will arrive. We want to capture this information in an issue we call "Media Handling". FedEx, UPS, USPS, etc ...
I'm working on an integration with the JIRA service desk and it's working very well. We're using the Create Customer Request API to create new tickets. These tickets are being "created by" the user w...
I have remarked last time I want to upgrade our Jira-Server that JSD is in state "licensed but not installed". Jira Service Desk 4.6.0 Jira Core 8.6. Jira Software 8.6.0 What I have done until ...
I have a workflow step in JSD that is requesting approval from 4 people before proceeding in the flow. How can I query who has not approved vs having to open each request individually?
Hey everyone, I know this has probably been asked a million times before, but I'm struggling setting up workflows in Jira. Attached is our current support workflow and a bug workflow I'm using as a t...
Hey there, We are considering implementing Jira Service desk to replace our current ticketing system. One of the bigger asks is whether it is possible to route users directly to the Help Center via ...
I'm looking for suggestions on how to utilize Jira to track tickets that pertain to specific customers as well as specific customer part numbers. I have used components in the past for tracking...
So I have a dynamic form provided by Extension for Jira Service Desk. There is a dropdown on the form to select an application. Depending on what is selected, an Approvers field appears. The current...
Hi guys, we have three different portals. One for customer email users only, one for german users and one for dutch users. On the service desk summary page, all the jira customers (everyone who has ...
First, we are using Jira server, Agile and Service Desk all installed on the same server (it that matters). Jira Server - v7.13.2 Jira Agile - v7.13.0-Daily20130221104436 Service Desk - v3.16.2 ...
Team, We are using Jira Service Desk and Jira both. We are using Jira Service Desk for Support and Jira for Enhancements or implementations. If we get any support ticket which needs ...
hello I would like to add appi confluence to my JSD .How I do it ?
When open requests for to approve by all users (including admin) on service desk portal , we have seen two error screen like attachments.
Hi, in jira service desk I cannot open tasks where I am approval. When I click some tasks they open some tasks not. please see picture
Desired Outcome: I have an Insight Object Type called "People" and I have created objects with names matching Jira user name. I've created an Insight custom field called "Client" with the JQL t...
Hii I have a project as a service desk and I want to show the response of the API in a custom filed. For more information, I have an external database( and we don't have any access to DB) and the ow...
Hi, I have been investigating the use of WRM.require(), which is a javascript global variable that allows you to fetch web resources at runtime. We are testing it in our Angular 1 Jira app t...
...sLastPage": true, "_links": { "base": "http://3.*.*.*:8080", "context": "", "self": "http://3.*.*.*:8080/rest/servicedeskapi/request?serviceDeskId=1" }, "values": [ { "_expands": [ "p...
I have customized one workflow with default issue type ( service change) but workflow status are not appearing in the issue screen, even tho associated to project also. what will be the reason to thi...
Hello, I am new to JIRA platform and trying to understand the default group jira-servicedesk-users is actually for Agents or Customers? Some features are disabled as i am Site Admin ...
I have the latest Jira Server installed on our Linux server. Everything else about Jira is working great with the exception that our webhooks are not being triggered. The webhook is as generic as ...
We have a next-gen project with 4 of our own request types, plus the built-in "Email request" type which is where all emailed requests go. I would prefer not to use the "Email request" type at all an...
Is there a way to sort the Gannt Chart in Big Picture by End Date?
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