Hi All, I have created a custom field, how can i publish to my project request type? This field will be used in more then one Projects. I have already check on the default scre...
Hi All, I have created a project for user to log case via portal. Will like to receive email notification whenever there is a new case created via the portal. How can i do so? Thanks ...
hello i am beginner and i would like to know how could i install jira core ,helpdesk confluence te bitbucket , for my local server , and reverse proxy for my website using ngnix , i ask for pr...
When editing issues, Is there a way to set the restriction in browsing the Reporter Field users only to contain Jira Service Desk Customers only? By default, an agent cannot browse any customers dur...
Hi, All. I'm creating Reports to track performance against SLAs. Pretty straightforward. But I was wondering where the drop-down list of "Series" comes from? Are these baked in?&nb...
I know that JSD ist certified for Incident Management, Problem Management, Change Management and Request Fulfillment and I also know that there are workflows available for those processes. But: Sh...
Are there any limitations on docker networking Bitbucket Pipelines? I try the following in one of the steps: Create a bridge network `somenet` Start a container with a set name `onecontainer` and...
I want to add Issue Status in the email subject line. I went through the following references but still in vain. https://community.atlassian.com/t5/Answers-Developer-Questio...
I have a development Jira site with three different Insight object schemas. Schema A has object attributes that are references to object in schemas B and C. I exported and imported into production s...
A lot of work went into building out our epics and now with the new boards, each ticket's association to an epic is getting wiped. This is creating a tremendous amount of administrative, no val...
We want to add custom Predefined Series based on Custom Field? We want to show list of Issues submitted by Organization.
I am trying to create a form for some of our users to submit issues with. When looking for help, I am seeing a lot of documentation telling me to go to Project Settings -> Request Types (t. ...
The only request type I can choose for my email requests in "Bug" but I want to use the less specific "General" request type and then assign it down to something more specific from there.
The easiest method I could see this working, and still using the Service Desk portal, is to give the supervisor the ability to assign the reporter and watchers. However, I only seem to be able to see...
On my service desk I have given access to internal collaborators with a Jira Software license so that they contribute to solve the problem to the client. However, I do not want them to be visible to...
We're having a ton of trouble with JSD and Office 365 / OWA / Outlook. Many of our customer's responses are not reaching the Service Desk. This is killing us, and Microsoft has acknowledged there's a...
We have the same issue on our cloud, however we are not using the 'Free' plan, we migrated to a Jira Service Desk - Standard Plan. Any service desks create (even if set to 'private' at creation tim...
Hi, I am looking for suggestions on customizing the look and feel of Jira Service Desk Customer portal of the cloud version. I would want to have control over the rendering of the page by us...
Hi, I have scenario, but not sure how to fit it best way in JSD. Scenario: Agents sends issue for approval to customers and would like customers to approve or decline issue. But there is some req...
Hi, I manage jira service desk but lately some of the users have started receiving POST - https://<BASE_URL>/rest/servicedesk/1/customer/models return 500 error while accessing some of th...
Hi all, As I am new to JSD and currently working with a demo version, I have a question regarding custom fields. I created a new custom fields called labels, to integrate into the raise a request...
Hello, How do I restore an organisation under Customers that I have deleted in error from another project. As a result the customer can log into the customer portal, but they are unable to ra...
I urgently need to understand the 'Customers' set up for Jira Service desks Our organisation (CQC) has a service desk customer portals at the URL : https://cqcwebdev.atlassian.net/servicedesk/custom...
Is it possible to ask users to confirm the information they have entered into specific ticket fields? We have a new starters form and have found that when requests are been submitted there have be...
Hi all, we are searching for a way of purging Confluence pages given certain parameters. The current scenario is: We have a very old confluence instance and we would like to purge all versions...
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