Hello, I used to have Jira with an HTTPS proxy and Confluence with HTTP. I have updated both services to the latest version and changed the proxy for a nginx in HTTPS. I had a problem with certifica...
I'm just able to embed the JSD Widget into index.html page, But when i am trying to embed same in component it's not supporting. Can you please suggest the changes which i need to apply t...
I have a problem with Automation in Jira Service Desk. A customer added several comments on an issue that is reported by himself. And JSD have a automation rule with transition on com...
Hi there, We are having an issue where one of our clients is logging support tickets, but we are not getting any of their replies in the ticket(s). It is weird cause they are able to send us an emai...
How do I copy multiple users when I am creating a new ticket. I know I can 'share' with other users once a ticket is created. But I want to do that when I am creating a new ticket, is that possible?
please delete this question
In the New Issue View, when using Automation for JIRA, the manual triggers that is created are not showing up. But they do show up when you use the old view. Is this a known issue? Old view does sho...
Hello. Jira Service Desk is great, but is totally focused on the Service Desk Team. As a Project Leader, I feel very happy about all the tools we have (queues, filters, JSD) to manage t...
The new Jira view complicates our work and on big workload periods it could make many difficulties with the way we create issues and work. We have inserted a lot of sections in order to meliorate the...
Is this normal? We have an email group setup which includes the JIRA email address to create tickets. Whenever an email is sent with this group CCd a ticket is created. Now when we email external use...
If it is not possible to disable, is there an audit trail that shows who is logged in as the user at the time of this user's action?
We will be rolling out Jira Service Desk in June and generally like the new issue view. However, the Create Sub Task action button on the new issue view only prompts the agent for a summary. We need ...
We are using organization to ensure that some users can see all issues in a service desk as members of the organization and some users can only see issues they submit. I am currently adding the...
I have two situations in Service Desk to solve: 1. One person create a issue in portal service desk. This issue would be saw for a group of persons. when this issue is closed, all team can v...
Hola, estoy tratando de hacer un filtro sobre un tipo de solicitud personalizado pero aparece el siguiente mensaje: "El campo 'Customer Request Type'no existe o no tiene permiso para verlo." ¿Algun...
I have a "stale" queue in which tickets within: status != Resolved AND updated <= -72h fall into but I want to write the JQL to say that but <= -48h during the weekdays and <= -7...
We created a Helpdesk as a test. This helpdesk has a certain landing page (it's in Dutch): Then, we connected a knowledge base to this helpdesk so it would show suggested articles. This automati...
I need to create the following configuration - projects and tasks with no SLA, but I need sub-tasks (in two types) with SLA. How can you achieve this effect?
On some situations we need to have two or more security levels on a single project and that means that the issues are limited to a small group of users that can see them. The situation is a little bi...
Hi, What is the best way (addon?) to attach the actual file in a Customer Notification from Jira Service Desk Cloud? BR Catrine
Good morning guys, I have a problem with the jira service desk that when creating issues the sla clock is not showing, being necessary the manual action of going to the project settings and having th...
Hi, Thank you for your time. Please can anyone advise JIRA Service Desk integrates with Azure Devops Services (not Azure Devops Server). I would like to see if JIRA is the product for ...
Hello, I'm looking for a chart that corresponds to the gadget rolling window monthly. Is there any possibilities? Thanks
Hi, I have created a custom field using 'Message Custom Field (for edit)' type but for some reason it does not appear when creating a new issue: My new custom field: Scre...
Hello Our company is currently demo'ing Jira so please accept my apologies if there is a very obvious answer to my question! Basically, we have an IT department which is comprised o...
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