Community resources
Community resources
Community resources
- Community
- Tag: incident-management
Tag: "incident-management"
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Hello, When a user requests a certain type of service within the portal, a specific form is presented to them asking if resources have been engaged. If the user chooses 'no' via the form submi...
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Hi everyone, My name is Jason, and I’m working on some new tooling in Jira to help teams manage production outages and I would love some feedback. When you’re in the middle of a production outage, ...
- DevOps
- Discussion
- incident-management
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🦌 Why is Rudolph Sick Again? Yesterday, we put out the fire (Incident Management). Today, we need to make sure the fire doesn't start again tomorrow. The Scenario: The sleigh broke down last y...
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🚨 The Sleigh Engine Failure We’ve covered the day-to-day operations. Now, we need to talk about what happens when things go wrong. Really wrong. The Scenario: It’s Christmas Eve. Sudd...
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From an Incident Management perspective, are there standard reports (dashboard gadgets, reports, etc), we should be reporting on from an ITIL/ITSM practice? Thanks.
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Hi admins! I’m Ed, a Principal Product Manager here at Atlassian building new features to help you monitor and optimize the reliability, scalability, and performance of your Atlassian apps. We know...
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Hi Atlassian Community, We are in the process of setting up Jira Service Management (JSM) to handle incident management for our organization. Our support model is based on a help desk structure w...
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Keeping stakeholders informed during an incident is crucial and increasingly complex. As service teams grow, incidents can affect a broad range of stakeholders, including internal teams, external par...
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Hi everyone! 👋 We’re excited to announce an Early Access Program (EAP) launching soon for a major new capability in Jira Service Management: deep integrations with leading observability platforms ...
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Hello all, Im hoping someone might be able to shed some light on strange behaviour Im experiencing viewing alerts in JSM. For context, I am testing some of JSM's Operations features in a fresh insta...
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Incidents happen… We usually do everything we can to prevent them, but we also understand that, despite our best efforts, they can still occur. Beyond simply acknowledging that an incident might h...
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TL;DR : Introducing advanced ChatOps features powered by automation, enabling you to handle incidents more efficiently and accelerate resolution times. We’re excited to announce the rollout of a po...
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We’re excited to announce the upcoming release of AI-driven Root Cause Analysis (RCA) for Major Incident Resolution, powered by the Atlassian Platform. This new capability in Jira Service Management ...
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TL;DR We have introduced the capability of getting on call schedule notifications in Slack via Jira Service Management ChatOps Test your knowledge & earn a badge with bite sized learning! Eve...
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Dear Atlassian Community, We are currently facing some challenges in understanding and managing the behavior of Responder Alerts within the new Jira Incident Operations, following the integration of...
- Opsgenie
- Question
- alert
- incident-management
- opsgenie
- responder
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Thank you for attending our webinar on ‘AIOps in Jira Service Management’. We were truly encouraged by the enthusiasm and feedback you shared with us. We received a multitude of insightful questions ...
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Hey Atlassian community! I'm Jay Prakash, Senior Product Marketing Manager at Upscale, and I'm excited to share that I'll be at Atlassian Team '25 from 8-10 April 2025 in Anaheim, CA! I’ll be joine...
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UPDATE (7/30/25): We've introduced several exciting enhancements to Playbooks including support for JQL filtering, drafts, and automation rule creation - read this post to learn more! ...
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TL;DR Resolve Incidents faster with JSM ChatOps Slack application Test your knowledge & earn a badge with bite sized learning! Hello Everyone, This post provides a quick walkthrough on how ...
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TL;DR Use JSM ChatOps Slack application to manage alerts and on-call Test your knowledge & earn a badge with bite sized learning! Hello Everyone, This post gives a quick walkthrough of ho...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Atlassian Community! 👋 We are excited to announce the launch of our brand-new application, AWS Importer for JSM Assets, now available on the Atlassian Marketplace! 🎉 &nb...
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Hi Atlassian Community, I’m currently facing an issue with the Mail Handler in Jira Service Management (JSM) and need some guidance. We have an email address integrated with JSM that receives two ty...
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How do I get Incident stakeholder emails to display the impacted service name rather than the service key? it is not easily interpreted by users.
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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