Community resources
Community resources
Community resources
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- Tag: itil
Tag: "itil"
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On January 16th, 2025, the Atlassian Community Events (ACE) chapter known as ITSM/ESM Masters — an online/virtual ACE affiliated with a topic, not a city — brought together a panel of experts to...
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Hello Atlassian Community! 👋 We are excited to announce the launch of our brand-new application, AWS Importer for JSM Assets, now available on the Atlassian Marketplace! 🎉 &nb...
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We’ve got exciting news! Jira Service Management has passed the PinkVERIFY ITIL 4 assessment and as such, has been officially certified as ITIL® compatible by Pink Elephant, the world’s leading I...
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It’s impossible to predict all issues that may occur during the software development process. However, we can prepare the teams with some universal pieces of advice. Atlassian came up with the v...
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ITSM processes have significantly developed over the last few years. The digital transformation of businesses forced the IT market to fulfill the expectations of more demanding customers. I...
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Dear community, I'm looking for a clever tips / inspiration on how you have established/defined the specific teams in your JIRA environment (most preferably using ITIL methodology)? L...
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In the battle between Jira Service Management and ServiceNow, I don't really find any feature in ServiceNow not available in JSM. 🥊 JSM is better in pricing 🥊 JSM includes general ITSM ...
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Hello there! I'm in this group for the same reasons as I'm in this wonderful Atlassian Community: I'm here mostly to learn from others experiences, and try to help others as much as possible, accord...
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Hey everyone, So I'd like to see what the broader point of view is on these topcis. Throughout my network and colleagues the terms Product and Service (and Portfolio) seem to be used almost as in...
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HI team I couldn't find a reference regarding the fact that JSM is ITIL certified, can you please share with us any resources that can prove that ?
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...B just like "External Service Desk" Template but we also have the requirement for the "ITIL Service Desk Template" to deliver Problem, Change Management and Asset Management which is used internally....
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...orkflow. Currently all changes will go through a Change Management workflow according to ITIL change types via JSD (customer portal). We will also have a weekly CAB meeting with the change c...
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...anagement. Is it possible please can help with best practice recommendations as follows: 1) Should we use one project for all ITIL practices or should we deploy multiple projects? 2) If we should d...
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...ppreciated! Did I understand the concepts of Jira and ITIL correctly?
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...owever, how can I use JSD for the following ITIL processes - are there any plugins available? Capacity Management - To measure the capacity of our infrastructure in AWS and, if it exceeds a t...
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Hey guys! Hopefully you will be able to help me. I am creating a change management workflow with the following steps: Agent creates an issue (Change Request), fill all the required fields....
286 views 0 0 Deleted user April 2, 2019 -
Hi, I'm trying to evaluate Jira Service Desk for our enterprise ITIL support model, looking to migrate from an older system that is heavily customised and is not capable of supporting our o...
- Enterprise
- Discussion
- atlassian-support
- enterprise
- itil
- migration
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Look here: https://www.youtube.com/watch?v=4ndSvMCEfZk&feature=youtu.be Where are the ITIL workflows? I can't see any. Thanks!
- Jira Service Management
- Question
- itil
- jira-service-desk
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Dear Atlassian and Users, I have the following question. Is it possible to link different workflow schemes to each other. So for instance when you look at ITIL, you want to make from a problem t...
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Hi, I am looking into expanding the use of JIRA to support ITIL incident management. Initially I want to pair incidents from HPSM with issues in JIRA. My question is if there are any best p...
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Hi Guys, I realize this topic has been raised several times throughout the past years: How much of ITIL and Service Management Processes can be deployed using Jira? My taking of all posts I r...
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There have been a few discussions around the implementation of ITIL processes using JIRA, and I see there have been questions raised over the need for a CMDB solution. I'm currently working on a p...
- Jira
- Question
- cmdb
- itil
- jira
- jira-cloud
- jira-service-desk
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I work for a software company and we are considering Jira as a replacement for our old (rather poor) support system and as a way to bring the various teams together (Development, Testing, Projects an...
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We use JIRA for incident and problem management. We look forward to add change management in this group. Did any of you had to think about JIRA projects structure in this situation? As of now, we ...
- Jira
- Question
- itil
- jira
- management
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Is there anyone who whas implemented JIRA as a first/second/third Line Support helpdesk system? Do you have implemented ITIL principles ? Do you have integrated a CMDB with JIRA ? Is it a g...
- Jira
- Question
- atlassian-support
- cmdb
- itil
- jira-service-desk
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