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Workload balancing is assigning to a single user no matter how many issues they currently have

Jon Jerman
IT Operations August 23, 2021

I've been trying to get workload balancing to function on one of our service management boards. When I configured it, I restricted the users that were available to be assigned. Now, it's only assigning to one person and won't let it go to anyone else. 

As far as I can tell, everything is configured correctly. I want it to check how many issues a person has and assign them based on the lowest number. 

 

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Fabian Lim
Fabian Lim
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August 23, 2021

Hi @Jon Jerman

You may want to check what you have in the jql for the balanced work. You may be counting items that are closed.

This video may help.

Link: https://youtu.be/hEh3MsoUxho

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Jon Jerman
IT Operations August 24, 2021

That worked! Thank you! Surprised that it counts the closed tickets too.

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