Is there any feature currently available or on the roadmap that would allow customers to request access to a given portal? We currently have our help center configured to allow anyone to create an ac...
Hello, I want to conditionally hide a web item in the location “jira.project.sidebar.navigation” for a JSM project when it is not included in my site. I use the condition { "condition": "a...
Hi everyone, I hope you are all well. I'm having a problem in Jira that when I export to excel it comes 3 hours late as you can see in the screenshots, and the request is correct, but when exporting...
Hello, I'd like to ask if it is possible to add after each comment that is added as my response to customer's support ticket a button that would ask 'Was it helpful?' and that way I could get a quick...
Dear Atlassian-Community, when having a look at the overview of the organisations, there are specific filters laying behind (in my case the filter is "reporter in organizationMembers(BREPARK) AND pr...
I have an ObjectType called 'CustomerModule' that contains the following attributes: "Installed Product" Type: Object / Type Value: Another Object called "CustomerProduct" "Installed Mo...
Hi Community!! I have one service desk project which we are using for Service Request and Incident Management. But our customers are not much technically strong, so we are thinking to use the Jira ...
Are these limits still correct for Jira Service Management Cloud with Team-managed projects? We have received a message that we can't add more than 30 request types and need to add a few more. Are we...
Hi, We would like our JSM portal to be a one stop shop for IT and business workflows but also for other internal systems like our financial system. I would like to have a button on the p...
Hi Community, Currently, we have several Service Desk Projects, and all these are present in Customer Portal. Is it possible to limit the access or view of a customer/organization t...
Hi Community. I have multiple JIRA Service Project from JIRA Service Management. However I have the latest one not creating an issue/request when an email is sent. Checked the...
Hello, I’m currently modifying notification template and found there is a gap in line spacing – we would like to make it like what is showing in the preview screen, but test email was received with ...
Hi - Apologies if the question is duplicate I want to update jira issue using API 3 My URL https://Holy.atlassian.net/rest/api/3/issue/53271 My Json "update": { "summary": [ { "set": "t...
I have recently migrated my email from on-prem Exchange to Office 365. Since the migration, sending an email to the Jira support email no longer creates service tickets on the service project b...
I have created request types, have fields populated, some hidden, some required to choose, and based on a combination of field options chosen, I have a Project Automation rule to set two fields, one ...
Hello, Trying to create a new project. Rather than have to attach it to all the screen/task/workflow schemes, Data Center allows you to copy a configuration. Can I not do that in Cloud?
Hello, We just completed a move from Data Center to Cloud. Is Data Center, we have a field in the list that showed the Isssue Type. That field appears to be gone. Is there not an obvious and e...
Hi Team, I am currently trying to optimize our jsm as this is our service desk tool for our company (this can be accessed by IT and non IT). However, I need help on how to filter out this spec...
Hello all, I would like to know if it is possible to filter all the tickets where the transition from "Open" to "In Progress" was made by a specific person. thanks Carlos.
Hello! I'm using Jira Service Mangement requests to automate employees updating their Insight User data. I'm running into an issue where users may select multiple objects to be assigned to a field i...
Hi, I need to remove the max 50 pagination from Filter results. How can I accomplish this? Thanks. -Ben
Hi all, I have assigned a new service desk team member to assign and change the status of incoming support tickets. For some reason, whether he creates the ticket or just receives it through the por...
I am no longer receiving tickets via the Jira Service Desk. It is as if the tickets have just stopped populating. I have the correct email address across all my platforms, but nothin g is being updat...
Hello I need to make sure that if a request is send from an email that is added into an organization group to be shared automatically with that organization. In other words I wish t...
Step 5 in this article says that I can link my service desk to an existing Confluence space: https://confluence.atlassian.com/servicemanagementserver/set-up-a-knowledge-base-with-confluence-server-10...
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