Hi All Good day, I am trying to create automation rules between JIRA Service Management (HR Project ), JIRA Business Project Board (Business Project) and back to JIRA Service Management. Pr...
Adicionei um novo usuário ao Grupo da Empresa, mas, ele continua sem acesso ao Projeto, mesmo estando com as mesmas configurações / permissões que os demais membros do Projeto. &...
Hi Team, How to send a notification to whole team when a ticket is assigned to a particular group? Scenario: In JSD when a ticket is create it will go to ques, after that manually we want to assign...
Hi I have a user who's in the Administrator project role and in the jira-servicedesk-users group, and yet he can't edit/create reports. Do you have any other lead on how to fix this and give him ...
The documentation provided by Atlassian is inaccurate.
I need to show some reports on the use of insight objects. we're looking into using insight to track customer installbase. so i need to build a report where i can track apps & verio...
Hello, is there a way to allow customers to resolve issues on their own in the customer portal? We're using Service Management Cloud. I found info that the feature is availible now but ...
So we're building out our Insight CMDB (the new integrated one) and are looking for a way to define a unique key on an object that consists of multiple attributes. Right now you do have the ability...
Hi guys, so i am having this very weird issue. We have a request type, its an RFC (Request for change). Now when our employee try to create this RFC, they get an error message Error ...
We have four change request types. For one of the request type (Normal), we need a validation for custom date field (Planned Start Date) where there should be an error message if user tries to enter ...
Hi Team, We are testing out JIRA Service Desk platform and we are on trial version of 30-days. We were able to create and setup the SD queue and tickets are being created when anyone sends an email....
There are two CUSTOMERS within my organization that do not receive emails from: <helpdesk@myCompanySite.atlassian.net> Everyone else is getting service desk emails. These two accounts do...
There is no option to activate SLAs like in the article: https://confluence.atlassian.com/servicemanagementserver/setting-up-slas-939926373.html Jira Service Management 4.18.1 Jira Core 8.18....
is it possible to put attachment in automation?
I want to create an automation rule that, when an issue is created, the summary of that issue is compared with all other currently open issue summaries, and if there is an exact match, the issue that...
It is not possible to use historical search for unresolved issues the operator condition resolution was Unresolved on (Date) is not working and as was EMPTY is also not working, it is n...
Hello everyone, I would like to know if it possible to create a user story inside a Jira Software project starting from a ticket opened into Jira Service Management? I'm introducing this product in...
Hi Team, [Didn't find any REST API's around customer portal creation, so asking here] I created a separate JIRA project and created a customer portal (with custom fields designed) in Jira s...
Hi, We have a problem with duplicate tickets in the service desk, when someone replies to the ticket notification through the email (so they don't reply in the portal but directly to the not...
...hat I clicked on Cancel by mistake. If my guess is correct, is it really true that JIRA does not ask the user to verify a Cancellation which would cause a large bloack of text to be lost?
Is it possible to migrate Data from a Trial Cloud(https://atlasmaraprojects.atlassian.net) that's expired to my paid for Site (https://bancabc.atlassian.net)?
Where is a possibility to rename notification sender? In global settings my server name is name of project, but to users notification about using issue come from the sender of the login type
Hi everyone, As I'm trying to add the automatic method to create a ticket when we received an email with some condition. Then JIRA will create those emails as a new ticket. As I check ...
Hey guys Having Insight configured, with plenty of objects. HWC-1 to HWC-300 In Jira automation, trying to make an automation to set an Insight object "Factory" on custom field 107...
We want to restore Insight from DB backup of a few days ago, but to keep all other Jira related data. How can we do this? [we are using Insight with Jira software on local server installation]
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