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Forward a log entry as ticket

Ingo Syllwasschy May 24, 2024

Hello

Sometimes employees enter incorrect customer e-mail addresses. If a comment is then entered for the customer, the email cannot be delivered. I then find an entry in the log about an undeliverable email.

As my users naturally do not (or should not) have access to the log, the question is whethercan I forward a log entry, “Email undeliverable”, to the original ticket.

 

Greetings

Ingo

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