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Nigel Pillay
Nigel Pillay
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August 24, 2021

Does anyone know to enable the live chat plugin on Jira service desk.

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Jack Brickey
Jack Brickey
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August 24, 2021

Hi @Nigel Pillay ,

what live chat plug-in are you referring to? You can leverage different chat addon apps from the marketplace. You could consider Slack or Teams or even Atlassian’s Halp solution.

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Nigel Pillay
Nigel Pillay
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August 24, 2021

Hi Jack,

we would like users to click a button on our in house app, and be able to live chat to a group of people. Does Jira Service management have a chat feature apart from slack or teams?

Thanks

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Jack Brickey
Jack Brickey
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August 24, 2021

You might start by looking at Atlassian‘s own product HALP. If that isn’t what you’re looking for then maybe one of the marketplace apps - https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=Chat 

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