Request participants is not shown in customer portal

[Mohamed Saad Taha]

Dears,

Iam using request participants filed but when I set this filed with users in the request creation it work normally but in any other status the filed is configured with the users, but users can't find the requests in customer portal 

BR,

[Rudy Holtkamp · Accepted solution]

Hi @Mohamed Saad Taha ,

If I understand it correctly, you have some issues which are not visible in the portal for the request participants. This can be the case when the 'request type' field itself is not set. So could you verify this?

[Mohamed Saad Taha]

@Rudy Holtkamp  thanks alot for your rely it is the case this request is imported from Excel so the request type is not configured correctly 

once i set it correctly it work fine