Hi all,
I would like to create a rule that will send a specific type of request (website) to another project instead of the service desk project. Is there a way that I can manually specify in JGL the conditions for this trigger or via the default issue triggers to create this rule?
Thanks,
What do you mean by specific type of request? Keep in mind that automation is after-the-fact so the issue will have already been created in the JSM project so redirecting the create request is not possible. If I miss understanding your question please re-elaborate.
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