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Trigger event to happen with specific component

Matt Sardi August 23, 2021

Hi all, 

I would like to create a rule that will send a specific type of request (website) to another project instead of the service desk project.  Is there a way that I can manually specify in JGL the conditions for this trigger or via the default issue triggers to create this rule? 

Thanks,

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Jack Brickey
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August 23, 2021

What do you mean by specific type of request? Keep in mind that automation is after-the-fact so the issue will have already been created in the JSM project so redirecting the create request is not possible.  If I miss understanding your question please re-elaborate. 

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