Hi Everyone,
When looking at a ticket from a queue, you can hover over the Resolution SLA and it will advise the date & time the SLA will breach:
When looking within the ticket itself (more so closed tickets) I can't seem to locate the due date and time, It tells me how many hours ago it breached / passed SLA but not the time it was due. Trying to work this out manually with all the different status changes is time-consuming and wondered if there was an easier way, please.
Thank You All :)
@sally usherwood Welcome to the Atlassian Community
I looked into this and the functionality does not currently exist. It looks like there is a feature request for this functionality that you should vote for here: https://jira.atlassian.com/browse/JSDCLOUD-174
Hello Brant,
Thank you very much for your response, I appreciate the feedback and will indeed look at https://jira.atlassian.com/browse/JSDCLOUD-174.
Thanks again,
Sally
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.