I've created a .csv file which contains a table which I want to import to create an Object type. The object type and its attributes are already created. Some of the attributes I've created are of typ...
We have a requirement Integration Jira Service Management and SolarWinds SAM (SolarWinds Server & Application Monitor). What are the possible ways to integrate these tools. Can you suggest ...
Hello, I am about to open a customer portal for our customers, where they will be able to raise tickets regarding incidents, questions... Legal department asked that we implement a solution...
Hi all, I want to setup Jira Service Management on our website just to receive and gather emails , so we can send out newsletters. Can someone please help me with this. I...
Is it possible to do the O Auth authentication within an iframe of an React application without opening a new tab. when using an iframe, Atlassian refused to connect due to same origin policy and whe...
How to set issue to be visible to all login user? Need to set default visibility of a request/issue type, so that everyone already login can read it. Already tried steps in https://support.atlassi...
I have added an automation that when a user selects Issue Type as Incident then only the request types of Incident should be visible to the user and not the whole request type list. Refer screenshots...
Hello Team, I have recently created two projects. One is JSM and other is Jira software. We have established workflow between these two projects. They are as below. When Agent escalates Ser...
How to integrate Jira cloud with Gitlab self hosted (community version)
I want to integrate the Jira cloud with GITLab cloud. I got struct with few points in the documentation: Should I be the Gitlab admin as well to link the Namespace ? what all permissions I n...
Hi all, I've inherited an org at a professional services firm. A prior admin set up clients with actual Jira Service Management licenses, as opposed to adding them as "customers" (see screensh...
We have a project setup that has multiple organizations and there are a few customers that are members of more than one organization due the the ownership of those organizations. Currently when a cu...
Hi there, I have this process that runs through various object types in Assets and assembles information and then sends that as a HTML email, works fine and dandy. I have built a Send web request t...
Hi, I want to know if such case is possible: Some non-jira user created an issue using email request. Issue was created in JIRA system and was resolved. Can I add somehow Accept Decline buttons to ...
Hey, On my personal instance it is automatically set up so that when creating a new service in JSM you can also add responders or stakeholders: When checking a much mature cloud instanc...
I'm a long time JIRA user, but new to JSM and OpsGenie. I'm working on my first project using these tools. I'm trying to understand what impact marking an Incident as Major has on an aler...
Hello Good people, Below are the scenarios I am trying to make filters for: Show issues where 'Time to first response' SLA were met Show issues where 'Time to first response' SLA were not met...
...ervice desk in which customers can sign up for an account on their own and fill out a request. I do not want this public. I want to open a second service desk that is public where an account/s...
Hello, Would appreciate some pointers. Seems in the past few days we lost the ability to CC customers on requests in Jira SM via email. This was working perfectly before and I as an admin do not rec...
This morning my team members and I were unable to access my project via this URL: 1) This is the URL: https://mcmsnext.atlassian.net/jira/software/projects/DMN/boards/1/backlog 2) I was...
Is there a direct phone number for JIRA support? My system is not working for my project.
What is the best suitable way to get all the insight object's attribute options in custom field? I have an insight object with attribute "Hardware Condition". It is of type "Status" and it u...
Good afternoon, I have a question regarding the projects that are created as Team Managed Project. Is it possible to create an access role that can only give access to the tasks created by that per...
Hello, Would it be possible to have a an embedded link as custom field name? Such as " Schedule a call with Elif" and embed the calendar in the name?
Is it possible to add a link as a custom field ( such as : schedule a call by clicking this link to follow up) at the end of the portal form for requester to schedule a call by clicking a link?...
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