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Hello Good people,
Below are the scenarios I am trying to make filters for:
Please and thank you :)
If you want to do this in a filter you can use the breached() function to get all the issues the met the SLA and the ones that breached it.
"Time to first response" != breached()
"Time to first response" = breached()
"Time to Resolution" != breached()
"Time to Resolution" = breached()
You can also use the Reports function in JSM to create a report that shows you this in a chart, it has series for met and breached SLAs.
Hi @Mikael Sandberg ,
Thanks a ton for your response!
I have found the default SLA met vs breached Report (which is amazing) in JSM.
I was wondering if there's an option to customize the report i.e. SLA met vs breached in Support queue.
Is the edit report option available only for Jira admins?
Thank you : )