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JQL filter for 'Time to first response' SLA met or not

Hello Good people,

Below are the scenarios I am trying to make filters for:

  • Show issues where 'Time to first response' SLA were met
    Screen Shot 2022-11-29 at 4.13.10 PM.png
  • Show issues where 'Time to first response' SLA were not met
    Screen Shot 2022-11-29 at 4.15.25 PM.png
  • Show issues where 'Time to Resolution' SLA were met
  • Show issues where 'Time to Resolution' SLA were not emt

Please and thank you :) 

1 answer

1 accepted

4 votes
Answer accepted
Mikael Sandberg Community Leader Nov 29, 2022

If you want to do this in a filter you can use the breached() function to get all the issues the met the SLA and the ones that breached it.

"Time to first response" != breached()

"Time to first response" = breached()

"Time to Resolution" != breached()

"Time to Resolution" = breached()

You can also use the Reports function in JSM to create a report that shows you this in a chart, it has series for met and breached SLAs.

Hi @Mikael Sandberg ,

Thanks a ton for your response!
I have found the default SLA met vs breached Report (which is amazing) in JSM.

I was wondering if there's an option to customize the report i.e. SLA met vs breached in Support queue.

Is the edit report option available only for Jira admins?

Thank you : )

Mikael Sandberg Community Leader Dec 01, 2022

In order to edit the reports you have to have project admin permissions.

Understood and noted. Thank you.

Like Mikael Sandberg likes this

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