Is there a direct phone number for customer service for JIRA support?

[Robin W]

Is there a direct phone number for JIRA support? My system is not working for my project.

[Nic Brough -Adaptavist- · Accepted solution]

There are several, but they're only for customers with a premier support contract, or where a TAM is involved with the customer.

You'll need to raise a support request with Atlassian via https://support.atlassian.com/support if you want support.  

You might get help faster if you describe the problem here in the Community though - there's lots of people here who are happy to help!

[Robin W]

This morning me and all team members were unable to access my project via this URL: 

• 1) This is the URL: https://mcmsnext.atlassian.net/jira/software/projects/DMN/boards/1/backlog
• 2) I was redirected to this URL: Help Center - Jira Service Management (atlassian.net) with the following error message: 

[Nic Brough -Adaptavist-]

That suggests your admins have removed or suspended your (customer) access to the project the portal is for.  Or you have logged in with the wrong account.  (For example, could you be using the Atlassian account you used to post here in Community, when you should be using a different one that belongs to mcmsnext?

You will need to talk to your administrators if you're using the right account.

[Robin W]

There appears to be duplicate projects, one is deactivated (the one with all of the users). We are following up on our end. Thanks!

[FDelano]

Wrong topic