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Would it be possible to have a an embedded link as custom field name?

Elif Alverson
Contributor
November 29, 2022

Hello, Would it be possible to have a an embedded link as custom field name?

Such as " Schedule a call with Elif" and embed the calendar in the name?

1 answer

1 accepted

3 votes
Answer accepted
Joseph Chung Yin
Community Champion
November 29, 2022

@Elif Alverson -

A field name is static and cannot be incorporated with embedded link.  However, you can use Wiki or HTML markup syntax to add help-text associated with the custom field.  

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Elif Alverson
Contributor
November 29, 2022

Could you send me the instructions to how to use Wiki or HTML markup syntax to add help-text associated with the custom field? Thank you.

Joseph Chung Yin
Community Champion
November 29, 2022

@Elif Alverson -

1) Go to your JSM project Project settings >> Fields and access your project's field configuration scheme in the EDIT mode.

2) Locate your custom field and click the "Edit" option, then enter your help-text in the Description box.

Example - Please enter the OAuth scope(s) for your application. For the list of available OAuth scope, please refer to the "OAuth Scopes" section in the following link <b><font color="red"><a href="https://abc.com/docs/oauth-scopes" target="_blank">Application Scope Listing</a></font></b>.

The above will create a help-text with a clickable URL associated with a field on the issue screen.

Here are a few reference links that can assist you -

For Portal UI (i.e. Request Type)

https://digitaltools.phe.org.uk/confluence/display/JIRA/Adding+and+editing+Jira+Service+Desk+%28JSD%29+portal+help+text

https://blog.isostech.com/atlassian/enhancing-the-help-text-in-jsd-jira-service-desk

For Project UI (i.e. Issue Screen)

https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all

Hope this helps.  Please click on Accept answer if my suggestion helped you.

Best, Joseph

Joseph Chung Yin
Community Champion
November 29, 2022

@Elif Alverson -

Thanks for voting for my answer.  Please also click on Accept answer when you have a chance, so others with the same question may see this posting as an answer.

Best, Joseph

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