Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,742
Community Members
 
Community Events
176
Community Groups

Can I use Service Management to just receive e-mail?

정상원 I'm New Here Nov 30, 2022

Hi all, 

 

I want to setup Jira Service Management on our website just to receive and gather emails , so we can send out newsletters.

 

Can someone please help me with this. I can't seem to figure out how to set this up.

A link to a tutorial or sample will help tremendously.

 

Thanks you in advance.

1 answer

0 votes

Welcome to the Atlassian Community!

Jira Service Management is not an email / newsletter system, it's an ITSM tool built on top of an issue tracker. 

If you send it emails, these will be raised as incoming service requests (with an issue behind them for your agents to work on), outgoing emails are generated by agents responding to requests.

You are looking at completely the wrong type of system for doing newsletters.

정상원 I'm New Here Dec 07, 2022

Hi Nic,

 

Thank you for your input. Yes I am aware the system is for tickets and we will be expanding it to FAQ+C/S workflow at a later date.

Just wanted to know if we can use it to gather e-mails only to start with.

 

Best,

Sang

Yes, you can - it will take incoming emails and turn them into requests or issues, depending on whether you direct the email to a service desk project (requests) or a software, work management, or product discovery project (issues).

It is utterly useless for newsletters.

The next question is what are you trying to set up?  What do you actually want to do with these incoming emails?  What do you want to turn them into so that Jira can track the work?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events