How can I only show request types of incident for an incident issue type

[Zeeshan Ahmed Khan]

I have added an automation that when a user selects Issue Type as Incident then only the request types of Incident should be visible to the user and not the whole request type list. Refer screenshots of the automation below.

Wonder why it is not working ?

Is there any other solution to this ?

[Trudy Claspill]

The automation is triggered when the Create Issue action is completed and the new issue is saved. It is not triggered by initiating a Create Issue action.

You can't use an Automation rule to change the options shown to a user in a UI dialog.

I believe there are ways to solve this, but I don't have the information available at my fingertips. I'll do some research and get back to you again if another community member doesn't respond first.

[Zeeshan Ahmed Khan]

Thanks for looking into it Trudy.