Add accept or decline buttons to email requests

[Anna Arczynska]

Hi, I want to know if such case is possible:

Some non-jira user created an issue using email request.

Issue was created in JIRA system and was resolved. Can I add somehow Accept Decline buttons to the email notification that will be generated. I know that I can do this when I have defined list of approvers. But can I make this non-jira user to be approver of his own email request? 

[Brant Schroeder · Accepted solution]

@Anna Arczynska Anyone who has access to your service desk will be able to approve an issue through the built in approval functionality.  You will need to add an approval step to your workflow and the approver source will have to be a user selector field in JSM.  Since you want the customer to make the approval, create an automation on issue create that will set the customer as the user in the approver field.  https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-approval-stage-for-a-request/