Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,304
Community Members
 
Community Events
176
Community Groups

Age old question: 2 service desks only 1 public?

I know this has been asked several times in the past, however I still cannot discern a clear answer. Either that or the answers I have found don't apply to the current state of JSM. 

I have a service desk in which customers can sign up for an account on their own and fill out a request. I do not want this public. 

I want to open a second service desk that is public where an account/sign-up is not needed.

This doesn't seem possible as the setting for making the portal public is a global one and not a project level setting. Either that or I am not understanding how to accomplish this.

I did think about a completely new cloud instance, but that's less than ideal.

Can anyone offer me insight?

1 answer

1 accepted

4 votes
Answer accepted

Hi @jfischer 

You are correct, the portal for JSM is a combined portal of all JSM projects you have created in your instance. There's no out-of-the-box option to make requests from one project public, but not another.

You might be able to accomplish this with Refined for Jira which lets you customize the access for different 'sites' within JSM, I'm not sure it will let you have one public and one not though. I don't know if adding an add-on is more ideal for you than spinning up a second cloud site, but if your license count is 10 or under the app is free.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events