Community resources
Community resources
Community resources
Jira Service Management
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I have next code, but it throws "Bad request. Status code: 400". What is wrong with code below (size of file from link 0.1mb, its png image): const res = await fetch(mediaUrl); const arrayBu...
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Hello, I am working to create a database within Assets, and I was curious as to whether or not I can make the object creation form dynamic. For example, say I have an employee filling out their own ...
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Going through the API documentation I can see that you can export a schedule as an .ics file: https://docs.opsgenie.com/docs/schedule-api#export-schedule Instead of the .ics file, I need the we...
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We have two business units with two support and dev teams and our ServiceRocket Jira app is configured with two different connections. We have a field that would define which connection to use. Inste...
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I want to change plan my product from "standard" to "free", but my product Inactive, when i click Reactivate, the page direct to contact support, so i need create the ticket first?
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Our Jira Admin left without assigning a new Admin. His email address has been deactivated at our institution. He doesn't remember his Jira password and can't use the recovery tool because he can no l...
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Is it possible to restrict the job log load on an issue result? That is, a user does not charge work hours on the ticket when it is already implemented or resolved. Thank you very mu...
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Dear community, I have rather strange or probably easy question. Here is the case: I have a ticket (A) and there are issues linked to this ticket which I am not bothered about. I now have a custo...
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Is there any option to block the fields for Incident response Tickets while entering the IPS address and URLS. As i was entering the ip address and Ticket URLS the URL is re-directing to malicious We...
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Hello everyone, I have a question regarding the JSM customer portal. We have a description for a field that needs 4 lines of text to be explained (line for each level). The situation...
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Hi everyone, How can I add a link to the help center? I would like to have a shortcut from the software project. I already created a clone rule, but I'm still struggling with the link...
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Hello, We've added two separate external links as external resources on our Jira Service Management Portal. Both the Links have identical Favicons however it seems like Jira is picking up the s...
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Hi, I use the following smart value: {{#lookupObjects}}{{index}}. {{Key}} {{Name}} {{"Application Type"}} {{/}} to store results of LookupObjects into variable businessAppResults When access...
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When using reply to customer with attachments like pdf, it redirects to portal, So will we be able to download without re-directing to portal and download directly. Is it possible ?
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Hello, I would like to change the default issues showed in the portal so only open reported by me requests are show, is that possible?
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Is it somehow possible to mention all available project overall in this report? I do not want to go one by one in each project. Could you please help? Thanks.
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I have spent the last two hours googling and trying out stuff, and I feel like this should have a very simple solution, but I have not been able to find an answer to it.. I have the following subtas...
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Hello, We're preparing for our transition to JSM Cloud Standard and have a few questions about its capabilities. In our previous system, we had a customer portal accessible to employees and students...
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How can I configure mail notifications in Jira Service Management so that multiple clients receive a
I am creating a support process in Jira Service Management, and I want to implement mail notifications for multiple clients dynamically. When multiple clients raise a request, they should receive an ...
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Hi all, I've created an automation loop to create sub-tasks based on the number specified in a number field and it is working fine. My automation is based on this article How to create a Dynami...
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Hi, we want to build up a knowledgebase for agents from within the ticket. Kind of instructions for agents, but not visible for customers in normal knowlegdebase. Restricting pages does not work bec...
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Need any ways for showing the SLA hours into days? Did we got any update for that, So it will be useful
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Need any ways for showing the SLA hours into days? Did we got any update for that, So it will be useful
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Hi, good day and hope all is well. I have a use case here. I am building a JIRA automation so that when a ticket is created by cloning an existing ticket, I would like to automatically clear s...
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Hi the JIRA widget on project settings does not have a option to limit the search results to say top 5 or top2 etc. Is there a way to have this configured for JIRA widget
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