Add Field in 'Assign' screen

[rahil vasaya]

I can add custom fields to almost all screens, but I'm unable to add a custom field to the screen appears on 'Assign' button. (snapshot attached for reference)

In our organization, we track requests through support groups/teams, and when a team member assigns a ticket to another person, they also change the support group to the relevant one. However, in the Assign tab, only "Assignee" and "Comment" fields are visible.

Either, support group field should be made visible, or the entire button should be hidden to prevent the team from clicking on it. 

[Alex Koxaras _Relational_ · Accepted solution]

Hi @rahil vasaya 

The "Assign" functionality on DC Jira can't be customized to include any additional field and will not be implemented. See more about this here https://jira.atlassian.com/browse/JRASERVER-8874

You could hide the Assign button using the workaround provided here https://jira.atlassian.com/browse/JRASERVER-24687#:~:text=For%20JIRA%20Server%3A%20Go%20to,displayed%20when%20viewing%20any%20issue.

But my opinion is to ignore completely the assign functionality and instead use a transition with a transition screen, and there add any field you want.

[rahil vasaya]

Hi, @Alex Koxaras _Relational_Thank you for this. I have added a new transition and ignored the assign button. I will inform the team not to use it.

[Marc - Devoteam]

Hi @rahil vasaya 

As @Tansu Akdeniz mentions, this is not possible. And his option to do this via the workflow transition is the way to go.

There you can add a condition that the user executing the transition is set as the assignee, or use a screen on the transition where the assignee screen is presen, so you a re able to set the assignee.

[John Funk]

Hi Rahil 

Have you checked the workflow to see if it is using a transition screen on the Assign transition? 

[rahil vasaya]

Hi @John Funk  Yes, I have created a transition and added a custom screen with it. It works, but in custom screen, the "Respond to Customer" field is appearing by default with the comment section, and I only want the "Internal Comment" field, or at least the "Internal Comment" field should appear first to avoid accidentally sending comments to customers.

[John Funk]

You can't make the comments default to Internal. I believe that the comments will be customer focused by default. You can vote for and follow the request here:

https://jira.atlassian.com/browse/JSDCLOUD-9463

That being said, you might could create a custom paragraph field for Internal Comments and then copy that value into an internal comment using and automation rule when the custom field is updated. BUT you will not be able to get rid of the generic Comments field on the transition screen except by maybe using the ScriptRunner Behaviours app.

https://community.atlassian.com/t5/Jira-questions/Remove-comments-field-on-transition/qaq-p/1003834

[Tomasz Kowalczyk]

Actually there is a way to set internal comment as a default. If you use workaround from this link https://jira.atlassian.com/browse/JSDSERVER-1733 

[John Funk]

You are right sorry - I hadn't noticed it was server - was thinking his environment was cloud. Thanks for catching that. 

[rahil vasaya]

Thank you both. The workaround works here for making the internal comment as default in "datacenter" version.

[Tansu Akdeniz]

Hi @rahil vasaya 

Unfortunately, it is not possible to customize Assign screen.

Alternatively, you can create workflow transition that return itself for Assign purpose. So, you can use custom screen in transition operation.