Hello Atlassian Community! 👋 We’re excited to announce the calendar view of issues in Jira Service Management – one of your top requested features! It’s a great way for team members to plan, track...
Hello Atlassian Community 👋 , When we launched our early access program for multiple help centers, our goal was to enable our Jira Service Management customers with the capabilities to de...
Hi Community! It’s Shaun with the Jira Service Management team inviting you to ask us anything about moving your IT Operations work from Opsgenie into Jira Service Management. We’ll answer your que...
Hello Atlassian community 👋 We’re excited to announce we’re now supporting multiple languages in Forms in Jira Service Management. You’ll be able to translate your forms into multiple languag...
Hello Atlassian Community! We’re excited to share a few new updates to streamline change review and approval: new risk insights parameters, and new customization options for risk insights. ...
Hello Community! 👋 We are back again with another quarterly roundup of our latest and greatest feature releases from April to June. Same as last time, we’ve got Loom video walkthroughs so you c...
Do you need to offer incident and alert management support across multiple Slack or Microsoft Teams workspaces but are unable to effectively connect them for one system of record or swarm? ...
Hello Atlassian community 👋 We’re excited to announce that you now have the ability to restrict request types in Jira Service Management – one of your top requested features! There may be t...
Hi Community! The Jira Service Management team is conducting a survey to understand the preferred channels you use for consuming technology news and information. Your input will help us tailor our ...
Hello there Community! You’ve probably already heard the good news that the alert, on-call and incident response features are now easier to access in Jira Service Management Cloud. We’ve r...
A few months ago we announced the General Availability of reports for Assets in Jira Service Management. We’re now pleased to introduce several enhancements to help you gain a better understanding of...
Hello Community! This June, we are going in on all things Jira Service Management. Throughout the month, we’ll provide Community members with a ton of fun opportunities to learn more about Jira Servi...
Hello everyone! 👋 We’re excited to announce a new feature for Jira Service Management. You can now restrict the visibility of internal notes, based on your project roles and groups. 🎉 ...
Hello Atlassian Community 👋 Last year, we introduced the virtual agent in Slack, a significant step forward in automating and enhancing support experiences in Jira Service Management with the powe...
...ead of Atlassian Corporate Engineering, and Jeremy Cooley, Product Marketing Manager for Jira Service Management, to chat about: Tried and true practices that helped Atlassian HR maintain and g...
Hi Community Leaders! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEgViZ Passcode: v...
Hello Atlassian Community 🙌 Big news! We’re rolling out an exciting feature that bridges the gap between Jira Service Management and Confluence like never before. Now, all agents with JSM Premium ...
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
Body: 👋 Hello Atlassian community! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEg...
Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
I am currently using JMWE to create a new request when an issue transitions to a status. In the create issue I set the Summary how I want it with some information from fields from the original issue ...
Good morning everyone. I have an issue with JSM as the projects were open and externals could create their own account to send us a ticket, someone used this to get the list of users we have...
I need to add multiple users as request participants to a large number of issues in Jira Service Management. I am looking for a method to perform this action in bulk rather than adding p...
Hi, I would like to connect Microsoft 365 email to my jira service helpdesk. I can go to project settings --> channels --> email and click on the microsof...
We need to understand the QR Code Type used by Atlassian in JSM in order to purchase the correct scan guns. Thanks
Is there a way to limit the type of issues that are available? I keep missing the location on how to turn certain issue types on/off.
I am trying to use the Service Management Widget (Contact Us button) on our websites but our content-security-policy (CSP) is blocking it. The only way to make this work is with setting the CSP with:...
I'm trying to use a smart value that links to an Assets Object Key, or attribute, to put into the Assignee field, in an automation. The purpose behind this is maintainability. I haven't found any syn...
We have a large list of organizations we would like to add to our JSM project. The CSV import errors stating the organizations must exist before an upload works. Is there no way to bulk import organi...
Question is stating that we're running Server, but I input Data Center. Not sure why Server is displayed. I usually get to the .obr by clicking on the "Already have Jira Software o...
I have several JMWE scheduled actions that just seem to stop running. One, for example, is currently set to run at 40 minutes past each hour, and transitions items that match the JQL to a resolved st...
Hello, Today to see the info of the organization in the client Tab we need to do 3 clicks. Do you know if it's possible to freeze the window to be open all the time on a ticket and see all&...
We are using Atlassian guard to authenticate users through SSO. We have changed the group connected to the user groups but the users are not removed from our JSM instance. Earlier we had a group sy...
Hi All Im just wondering coz i want to create an automation for my main ticket that will automatically close after 2 weeks of last comment date and all linked issue is on close or completed status. ...
Hey, Community, I hope everything is going great. I've just enabled the Atlassian Assist/Virtual Agent for Slack and changed the name, but I wanted to know if it's possible to change the profile pic...
I recently find some of the emails are being suppressed. Customer Access in Open for the respective project. Also only doing Emailed request as a project So I wanted to know these thing...
We are trying to implement ticketing system in Jira service Management. When people are sending email for raising request, it automatically suppressing there mail id. So people are not able to get re...
I currently have all of my Confluence (Data Center) knowledge base organized into spaces by topic and I'm trying to link each space to my Jira Service Management Data Center project. However I'm runn...
Currently, when a ticket is created with an organization added, all customers receive an email saying "this ticket is shared with your organization". However, only if they go to the ticket and opt-i...
I'm currently on a JIRA Data center. We have a specific process in which we follow a rigid Step-after-step tickets (created by automation) I need to extend this that after the last ...
I'm currently on a JIRA Data center. We have a specific process in which we follow a rigid Step-after-step ticket (created by automation) I need to extend this that after the last t...
Happy Friday! Referring to this new feature: Whenever a ticket status is changed, Agents are now getting a small popup notifying them of the change: is there a way to control th...
Hello, I have the following use case, trying to find the best solution for implementation: I have a process with an approval, but based on the request criticity, approving the request should send...
We currently have numerous projects on our Jira Service Management platform, and each time we resolve an issue, we need to manually transfer it to the relevant project. This manual process is time-co...
Hi Team, We have customers who would creating in ticket JSM however I want to create a respective Epic in my JIRA software project. I have a different team who will work on Jira tickets so JSM users...
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