Custom field mot update in automation

[serge calderara]

Dear all,

We have the need to update the summary field of an issue after creation in order to combine the value of a custom field and teh summary.

For that we have created an automation rule on created trigger and the update the summary seen below

On the Edit issue field action we have :

[{{issue.customfield_17308}}] - {{issue.summary}}

Before the Edit Action in order to be sure data gets fetch we add the Refresh-Issue Data action

What is happening is that sometimes the issue custom field value retrieve by the automation is not fetch and return empty while it is correctly set in the issue

Any idea of potential reason ? timing ?

Re-fetch issue data

[Marc - Devoteam]

Hi @serge calderara 

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.

[Jeroen Poismans]

Hi,

Have you tried leaving out the Re-fetch step? On create trigger this should not be necessary if the value for the field is provided on create.

Also: What type of field is customfield_17308?

Jeroen

[serge calderara]

hello @Jeroen Poismans .

No I did not try to remove the Re-fetch step

my custom field is a simple text field

[Jeroen Poismans]

Can you remove that step, because it might conflict.

Jeroen