Hi all,
We are currently reviewing and optimizing our onboarding process to streamline how we generate AD accounts and provision system access for new hires.
Right now, the process involves multiple manual steps, including HR submitting requests via a Microsoft Form which sends the information via PowerAutomate and email to generate a Jira ticket and IT manually creating accounts and assigning access. This often leads to delays and missing information, especially as we onboard 5 – 10 new hires per month.
We’re considering two approaches:
- Setting up request types for each application, which would let requesters submit tickets directly for each system.
- Creating a dynamic form where the Hiring Manager can fill in all the required information for a new hire. Automations would then extract the data and create subtasks or linked issues for each system based on the input.
We use Jira Service Management Standard and have some experience setting up automations, but we’re trying to balance simplicity with scalability.
Has anyone implemented a similar solution? What worked well for you?
Are there additional considerations (e.g., user experience for HR, the hiring managers or the new hires, long-term maintenance of request types/forms) that we should factor in?
Thanks in advance for your insights!
Stefan
