Using Assist in Slack

[AJ McBride]

I'm trying to use a couple apps within 1 full workflow.

I like the Assist app for JSM as it allows users in Slack to see all the fields from the ticket other than the slack integration that can post to slack when a certain action is done within a specific JQL.

I specifically am trying to have users create a ticket in SFDC using the Jira for SaleForce app by App fire. 

This works well, but I would like to utilize the assist app when a user create a ticket this way - allowing them to comment on the ticket through slack, and see all of the fields in Jira.

My issue is, I don't currently see a way for the assist app to post to slack when the ticket is created from another way, only by a post in slack or using the commands in slack.

Is this possible, or does anyone have another way to post a ticket to a slack channel when a ticket is created through an integration (like SFDC) allowing for the thread comments to push to the jira ticket?

[Sahir Maharaj]

Hello @AJ McBride

From what I know, integrating Assist with other tools like Salesforce can be challenging due to limitations in cross-application triggers.

You might need to configure custom automations using webhooks or middleware platforms like Zapier.

For more complex integration guidance, I recommend contacting Atlassian support at https://support.atlassian.com/contact/#/.