Hi @Lisa Perry , welcome to the Community!
There are a couple of ways you can collect feedback. One way is to implement Customer Satisfaction capability (Project Settings > Customer satisfaction > Collect satisfaction (CSAT) feedback). The default capability is for JSM to send an email with a 5-star scale plus comment field to provide feedback, which gets "attached" to the issue. Another way is to add an Issue Collector to a website (Administration (gear) > System > Security: Issue collectors). And a third way is to use a 3rd-party application to customize the feedback process and forms (you can search for "feedback" or "satisfaction" in the Atlassian Marketplace).
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