Tag: "halp-cloud"

HI all, I created slack workflow, where user can fill out details when reporting an issue. I want this workflow automatically create Jira ticket. It is not letting me do it though. It is asking me t...

• Assist
• Question
• cloud
• halp-cloud

I'm trying to use a couple apps within 1 full workflow. I like the Assist app for JSM as it allows users in Slack to see all the fields from the ticket other than the slack integration that can post...

• Assist
• Question
• assist
• cloud
• halp
• halp-cloud
• jira-service-management

Hi, is it possible to customize the name and profile picture of the virtual agent that is called 'Assist' by default?

• Assist
• Question
• cloud
• halp
• halp-cloud

i want to know how to perform  impersonisation with jira api

• Assist
• Question
• cloud
• halp
• halp-cloud
• jira

We have already a working JIRA Freshdesk integration. But JIRA tickets created from Freshdesk are missing the reporter, creator or initiator field even though drilling down in the Freshdesk informati...

• Assist
• Question
• automation
• cloud
• database
• freshdesk
• halp
• +1 more tag...

I have a SCRUM board on a JIRA project, which includes issues from other JIRA projects.  This board currently has tickets from 4 different projects, of which, only 3 are showing on the board.&nb...

• Assist
• Question
• cloud
• halp
• halp-cloud

Hi all, Trying to set up the Assist bot to use in a shared incident Slack channel. Ideally, we'd like to limit the users from being able to post in the channel since there are over a hundred users a...

• Assist
• Question
• assist
• cloud
• halp
• halp-cloud
• jira-service-management
• +1 more tag...

Hi people We're using Atlassian Assist (Halp) since 3 years ago and it has been working very well, but 2 weeks ago we are facing this type of error: Sometimes integration is not creating tickets in...

• Assist
• Question
• atlassian-assist
• cloud
• halp
• halp-cloud
• jira-service-desk-cloud

Hello,   Is there a way to make it so that multiple entries can be entered when requesting something via Slack assist?   For example, a user needs to request access for more than one us...

• Assist
• Question
• cloud
• halp
• halp-cloud

I'm dealing with Atlassian Assist as I want to automate some ticket creation, but somehow the app is installed but I'm not authorized so in slack i cannot setup the automation (see attached imgs). Pl...

• Assist
• Question
• cloud
• halp
• halp-cloud

We had a project called Unicorntek through Atllassian in Jira. Due to some issues the project is not showing up through the URL that already exists. How do we retrive the project details back?  

• Assist
• Question
• cloud
• halp
• halp-cloud

With the deprecation of the Halp ui in June I'm concerned my team will lose visibility into FRT and RT based on the initial message time stamp for the Chat (specifically slack, but I'm sure it applie...

• Assist
• Question
• cloud
• halp
• halp-cloud