Our company receives incidents reports for our customers from a 3rd party and we log these incidents in Jira referencing the associated customer (like a swivel chair process). The relevant customer i...
There is a way in which Jira can access to a CSV file for example and when I update the file this update de CMDB in Insight automatically? How can I update the CMDB not manually? Thanks
Trying to troubleshoot notifications. Notification helper says that a notification will be sent but when tested notification doesn't seem to be sent/received. Is there a log of sent notifications?
I need to create CMDB in Insight using a CSV file, but when I update it, can I scan using Insight Discovery and be sure the objects already created won't be duplicated?
Our organization name is wrong (highlighted with yellow in the screenshot below) in the footer of notifications sent to customers. I see this code string (highlighted with yellow in the screensh...
I'd like to be able to schedule a recurring task which runs, for example, on the 3rd Saturday of each month I see options for the first and last specified weekday of the month (e.g., first/last Satu...
Has anyone had this issue with screens/fields where you make an udpate but it doesn't update in real time within the UI? This is causing issues such as the screenshot below. Any ideas?
I have several fields that have the same options and default values, and I was wondering if It is possible to use one Field Configuration Scheme/Context for all these fields? When the options of the...
Is there any way to add a table to a field? I want the user to reach the field and fill it according to a table I am also attaching a picture to illustrate how the table should be structured. Than...
Hi! I'd like to know if there's a way to apply tag automatically to our JIRA issues when we link them to conversations in Intercom. We have set up the integration, but it doesn't do it automat...
In our company out marketing team is not on Jira. We are looking to add them on however they are using Monday.com currently and want to switch them over. We have seen how Monday.com works and ...
Hi, We are looking to procure Jira for service management and have a following question on its capability: We are going to configure JIRA to auto create tickets if an email is being sent to a partic...
Hey there, I would like to receive an alert (any kind of notification) if the SLA success Rate of Time to Resolve SLA (considering 48 hours) is below 80%. This number is avilable in the native (def...
Hi team, we need add a new field in template in schuduled issue but I don't know where I can do it. Could you help me? Regards
Team My requirement is : we have 3 region AMR / EMEA /APJ and different location. (in each region) Example : AMR - Newark , California EMEA - South Africa , Ireland APJ - Chennai New Delhi...
Hi there, We have created a custom issue type to handle some of our projects. The issue type works fine for admins but i cantchange the status on the issue to anything other than: - ...
I have three organisations OrgA, OrgB and OrgC, on the jira service management cloud I would like to make it so that in an it service management project the request types RT1, RT2 and RT3 are only vi...
Hi How to write a JQL query to find Severity of a Ticket as shown in below Image Severity = 2 - High Regards Shahzad
I am currently assessing the standard and premium version of Jira Service Management, I am a bit confuse on how to determine if my automation I am planning is counted as Automation or Globa...
I am uploading multiple JIRA for the current sprint . How to find the id of the current or a specific sprint. I was doing a running number but for some reason now its throwing me wth the below erro...
I have sent several test messages to the email address set up for my project. The connected email account is configured with IMAPS protocol. When I check the connectivity log it is always...
Hi there, I thought this would be a simple one. I have an automation that looks for a value on an issue. If the Service Request = Accounts then I need to update the responsible team (insight custo...
Buenas tardes, Alguien sabe como configurar el jira para que cuando descargue lis filtros de jira tenga la fecha del ultimo cambio de estado de los proyectos, me toca ingresar a caba p...
I have these 2 automation rules Rule 1: Send email to customers when a new public comment is added. Rule 2: Update comment visibility to Internal only based on the "internal" tag on the c...
Hi there, I am looking consolidating down a number of forms to display less on the portal, but each turn I take I come up with an issue. Let's says there are 4 portal groups and they have between 4...
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