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Optimal way to consolidate a number of similar forms

Hi there,

I am looking consolidating down a number of forms to display less on the portal, but each turn I take I come up with an issue.

Let's says there are 4 portal groups and they have between 4 and 6 forms in each group.  A lot of these forms are identical except they are capturing one field different.

My first thought was create a 'Forms' form in JSM and have a Request Type drop down which controls a number of sections on the form for conditional visibility.  This way their 'Make a Request' form is basically down to one and customers make a single choice in the drop down box.  I was thinking or mapping this to a 'Request' custom field as there is automation needed to automatically assign a team based on the request.

BUT

then I was thinking that is a lot of selections in the one drop down box, so instead of 1 big form, have 1 form per group of forms represented in the 4 portal groups - so there would be 4 request forms.  These forms work the same way to have fields display based on what is selected in the drop down box, but just less to choose from.

Then I hit a snag.  Seeing I am mapping the field on the form to the Jira custom field to show the request types, it still shows all the request types that are in the custom field.  Remembering I need the custom field mapped as I need to be able to leverage the selected request type from the form for automation to assign teams and such.

I know turned wordy.. but in a nutshell, I am trying to consolidate a heap of requests down to a smaller number of forms and was hoping to leverage 'forms' but ground to a halt on how to track the selected request type from the form.

1 answer

1 vote
Nick H Atlassian Team Aug 17, 2022

Hi @Steven Lees-Smith ,

You have opened a question under the Opsgenie Community - but these seems related to maybe JSM or another project?

Can you please confirm what product this questions is related to?

wow sorry about that, I am totally in the wrong place :)  I was looking at an Opsgenie issue but then got side tracked by my JSM question.  

 

Ignore me.

Nick H Atlassian Team Aug 17, 2022

No worries! I'll get that transferred over now @Steven Lees-Smith 

Like Steven Lees-Smith likes this

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