Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Optimal way to consolidate a number of similar forms

Hi there,

I am looking consolidating down a number of forms to display less on the portal, but each turn I take I come up with an issue.

Let's says there are 4 portal groups and they have between 4 and 6 forms in each group.  A lot of these forms are identical except they are capturing one field different.

My first thought was create a 'Forms' form in JSM and have a Request Type drop down which controls a number of sections on the form for conditional visibility.  This way their 'Make a Request' form is basically down to one and customers make a single choice in the drop down box.  I was thinking or mapping this to a 'Request' custom field as there is automation needed to automatically assign a team based on the request.


then I was thinking that is a lot of selections in the one drop down box, so instead of 1 big form, have 1 form per group of forms represented in the 4 portal groups - so there would be 4 request forms.  These forms work the same way to have fields display based on what is selected in the drop down box, but just less to choose from.

Then I hit a snag.  Seeing I am mapping the field on the form to the Jira custom field to show the request types, it still shows all the request types that are in the custom field.  Remembering I need the custom field mapped as I need to be able to leverage the selected request type from the form for automation to assign teams and such.

I know turned wordy.. but in a nutshell, I am trying to consolidate a heap of requests down to a smaller number of forms and was hoping to leverage 'forms' but ground to a halt on how to track the selected request type from the form.

1 answer

1 vote
Nick H Atlassian Team Aug 17, 2022

Hi @Steven Lees-Smith ,

You have opened a question under the Opsgenie Community - but these seems related to maybe JSM or another project?

Can you please confirm what product this questions is related to?

wow sorry about that, I am totally in the wrong place :)  I was looking at an Opsgenie issue but then got side tracked by my JSM question.  


Ignore me.

Nick H Atlassian Team Aug 17, 2022

No worries! I'll get that transferred over now @Steven Lees-Smith 

Like Steven Lees-Smith likes this

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events