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Email requests are not processing

I have sent several test messages to the email address set up for my project.  The connected email account is configured with IMAPS protocol.  When I check the connectivity log it is always successful.  However, the processing log shows nothing.  I have even added my personal email address domain to the allow list.  Several emails were sent to the custom address but nothing seems to process even though I confirmed they are in the inbox.

 

I also confirmed that "Allow customers to create accounts" and "Customers can access and send requests from the portal without logging in" are both checked.

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Turns out it was the default mail handler not creating issues.  See the solution I posted in Solved: Email Requests in Service Desk not working (atlassian.com)

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