Hi, I'm using Jira automation to insert a message to the customer after an issue is considered done. The syntax is: This issue is now in DONE status and the content of the Resolution fie...
Hi, We have a webhook integration to another service desk system Remote user writes a comment in their service desk system Their system send us that comment through the API a...
For some reason, the approvals option is only showing sometimes on Jira Service Management Cloud in the workflows editor. I've tried across Firefox, Safari, and Chrome but the option will on...
Is it possible to have the user select a service when filling out a custom form in JSM? I want the user to select the system and then for the workflow have the approval routed to the system approvers.
Good day community, I request a suggestion, for one of an application to send NPS surveys to customers where the questions sent can be editable, as well as the mail that is sent and most importantly,...
Hi, Any idea why the resolution of a ticket is automatically triggered to completed when an agent edits a ticket and adds a component that is not part of JIRA request template? This is ...
...ssue.customfield_10285)}} equals true For reference, this is what I used for the working automation: {{now.isAfter(issue.Planned Start)}}
Hello, Our HR dept. submits tickets to our service desk via email that should be assigned an issue type of Service Request. These emails will always have Staff Change in the subject line. How can p...
I have the following structure in my project: Epic > Story > Technical Task Currently I can display the Epic > Story on my roadmap plan, but I cannot display the Technical Task level and I'...
Hi Community. Our group is looking to establish reporting around Portal Adoption at our company. We are currently on Jira Service Management Cloud using JSM Portal Only Users for our customers...
I would like to be able to parse the content (more specifically the attached JSON) of an email sent in order to create a ticket for each keys in the JSON for example. Is creating an app from s...
I am trying to create a log of any change made to Jira tickets on Google Spreadsheets. How can I add a new row in Google Spreadsheets when a ticket updates rather than overwriting the value of the e...
I'm using a project where i have several issues with descriptions etc. like a template I want to be able to use the automation when I create an issue in a different project the description sho...
I recently set up a JSM page and then wanted to link to to our companies Confluence site. However, it appears when I went in to the App Link, it created a whole new Confluence site and I cannot...
Hello, We are considering the options to set up service catalogue in JIRA Service Management - a search bar vs. question tree (2-3 questions guiding the user through to define the issue). For each ...
Hello, some users of our help desk are not able to see pictures anymore. If I open the same page, pictures are displayed. We tried to clean the cache, but didn't help. Any idea? &nbs...
"Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status)" I created a simple rule s...
Im trying to test in my jira sandbox to create issues via email, i have the mail servers created and configured, the accounts have permission to create tickets and everything but when i recieve a mai...
Hi there, I'm unfamiliar with this, but how can I exclude the Jira Service Desk from our license without losing the data? We don't have a use-case for using the Jira Service Desk a...
I am using jira service management cloud and insight. I created three Insight objects are lists. I then created three custom fields associated with each of these objects: customField 1 associated wit...
Hey Community, we are using the Jira advance road map to create a plan for the team, can we add an approval level on the plan (e.g. X person creates a plan, and then it goes to the manager for...
I'd like to receive a response containing only a few properties of a specific field, not the whole json response. ie author of a comment, or body of a comment. Currently, I'm using 'fields' in the q...
Hi, I am new to JSM and I am currently working on introducing a new change process. I have a form where I am updating the title(summary) field using automation. If I create a log, it shows ...
Trying to synchronise versions between multiple projects using automation. Have already done create/release/unrelease actions successfully. But still I need to synchronise when release date or other ...
Hi, where i can translate the value (Option) of a single field List?
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