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multiple location in automtaion rule

Team My requirement is :

we have 3 region AMR / EMEA /APJ and different location. (in each region)

Example : 

AMR - Newark , California

EMEA - South Africa , Ireland

APJ - Chennai New Delhi


Here i need to set automation rule Region & Location - assign to agent accordingly 


Any help appreciated



1 answer

1 accepted

2 votes
Answer accepted
Alex Koxaras Community Leader Aug 17, 2022

Hi @Lakshmi Narasimhan 

Create a cascade field with all these selection and then create an automation rule with all these different choices (

If you have an app like scriptrunner or JMWE you could setup a listener to do that, by writing a few lines of code.

Screenshot 2022-08-17 at 3.51.52 PM.png


Hi @Alex Koxaras  Thanks for your response..Since i am new to this,  I have created the rule but not sure where exactly fix it in some case.  Here in Office Location i need to have multiple locations , but i cant enter more than one.


Is it possible to share some steps rule to validate

Alex Koxaras Community Leader Aug 17, 2022

You have to use the If/Then/Else statement with multiple conditions, instead of the single Ifs you are using. Each if will have the conditions for assigning it to a specific user.

@Alex Koxaras 


Thanks for your support possible if you could share the step rule useful for me



Lakshmi V

Alex Koxaras Community Leader Aug 17, 2022

Something like the following, but change the fields names to the one you use:


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