Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,365,059
Community Members
 
Community Events
168
Community Groups

multiple location in automtaion rule

Team My requirement is :

we have 3 region AMR / EMEA /APJ and different location. (in each region)

Example : 

AMR - Newark , California

EMEA - South Africa , Ireland

APJ - Chennai New Delhi

 

Here i need to set automation rule Region & Location - assign to agent accordingly 

 

Any help appreciated

 

Thanks

1 answer

1 accepted

2 votes
Answer accepted
Alex Koxaras Community Leader Aug 17, 2022

Hi @Lakshmi Narasimhan 

Create a cascade field with all these selection and then create an automation rule with all these different choices (https://confluence.atlassian.com/automation/).

If you have an app like scriptrunner or JMWE you could setup a listener to do that, by writing a few lines of code.

Screenshot 2022-08-17 at 3.51.52 PM.png

 

Hi @Alex Koxaras  Thanks for your response..Since i am new to this,  I have created the rule but not sure where exactly fix it in some case.  Here in Office Location i need to have multiple locations , but i cant enter more than one.

 

Is it possible to share some steps rule to validate

Alex Koxaras Community Leader Aug 17, 2022

You have to use the If/Then/Else statement with multiple conditions, instead of the single Ifs you are using. Each if will have the conditions for assigning it to a specific user.

@Alex Koxaras 

 

Thanks for your support possible if you could share the step rule useful for me

 

Thanks

Lakshmi V

Alex Koxaras Community Leader Aug 17, 2022

Something like the following, but change the fields names to the one you use:

newrule.png

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events