Team My requirement is :
we have 3 region AMR / EMEA /APJ and different location. (in each region)
AMR - Newark , California
EMEA - South Africa , Ireland
APJ - Chennai New Delhi
Here i need to set automation rule Region & Location - assign to agent accordingly
Any help appreciated
Create a cascade field with all these selection and then create an automation rule with all these different choices (https://confluence.atlassian.com/automation/).
If you have an app like scriptrunner or JMWE you could setup a listener to do that, by writing a few lines of code.
Hi @Alex Koxaras Thanks for your response..Since i am new to this, I have created the rule but not sure where exactly fix it in some case. Here in Office Location i need to have multiple locations , but i cant enter more than one.
Is it possible to share some steps rule to validate