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JIRA Ticketing Management Automation

Hi, We are looking to procure Jira for service management and have a following question on its capability:

We are going to configure JIRA to auto create tickets if an email is being sent to a particular email address e.g. Now lets say a user sends an email to but to create a ticket, they will have to send that email to, however can JIRA log that ticket against the first from:external email address found within the email rather than logging it against an internal employee? 

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