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How to change organization name in customer notification footer?

Our organization name is wrong (highlighted with yellow in the screenshot below) in the footer of notifications sent to customers.

Need to fix company name in message footer_cropped.png

I see this code string (highlighted with yellow in the screenshot below) in the Customer Notifications/Edit templates section:

Footer code string_This is shared with_cropped.png

Can you tell me where I can edit the information where that code string is pulling the organization name from? 

1 answer

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Answer accepted
Tessa Tuteleers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 17, 2022

Hi @Jill Tunick , 

Welcome to the community! 

This is (one of) the organizations that the user who created the request is in. 

You can find and edit the organizations by going (in your service desk) to: 

  • Customers
    • find "Certipath"
      • Click the name
        • Click "Edit organization"

You can find all info about organizations in JSM here

Hope this helps! 

- Tessa

Thanks so much, Tessa! I appreciate it.

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