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Is there a way I can set up automation rule to run in a sequential order?

I have these 2 automation rules

Rule 1: Send email to customers when a new public comment is added. 

Rule 2: Update comment visibility to Internal only based on the "internal" tag on the comment. 

I do not see a way to order the automation rules so that Rule 2 always runs before Rule 1. 

Is that possible to do?

If Jira send the email before the comment can be set to Internal Only then the whole purpose of Rule 2 is void. 

3 answers

1 vote
Mark Segall Community Leader Aug 16, 2022

Hi @Madhumita Katta - Perhaps you can consolidate the two rules into 1?  I don't have the specifics of your two rules, but perhaps something like this?

  • TRIGGER: Issue Commented
  • IF CONDITION: Your internal tag condition
    • Action: Update Comment visibility
    • Action: Send Email
0 votes
Mikael Sandberg Community Leader Aug 16, 2022

It is possible if you make your second rule to trigger on an incoming webhook, you can then trigger the second  rule from the first one using a web request.

0 votes
Carlos Faddul Community Leader Aug 16, 2022

@Madhumita Katta you can use two ways to sequence the automations:

  • The first: using Actions of send webrequest / incoming webrequest
  • The second: using a custom field to trigger (in the first automation you can flagged the automation to set a specific value, then in the second automation, you can trigger the automation basead on value change)


I hope I helped you.

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