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Automation vs Global Automation vs Multi-Project Automation

I am currently assessing the standard and premium version of Jira Service Management,

I am a bit confuse on how to determine if my automation I am planning is 
counted as Automation or Global Automation or Multi Project automation.

What is the key difference and how to determine?

Thank you in advance.

3 answers

1 accepted

0 votes
Answer accepted

Hi @Nico Ocampo ,

If you're in Automation screen, you can determine your automation scope here

Automation type.png

Or if you're in rule detail, you can determine your automation scope here

Automation scope.png

As you can see:

  • Single project is Automation at project level
  • All projects is Global automation
  • Multiple projects or Project type is Multi Project automation

Hope this helps!

0 votes

@Nico Ocampo -

This is what you need to focus on relating to usage counts -

As described in this Atlassian page -

  • What executions count towards my usage?
    • All multi-project and global rule executions will count towards your usage.
    • Multi-project rules are rules that automate tasks or processes that affect more than one project, while global rules automate across all projects in your instance.
    • One exception to this is the cross-product Issue create action. For example, if you want to create an issue in Jira Software based off an event in Jira Service Management – this will count as a single-project rule, not a global rule.
  • What doesn’t count towards my usage?
    • Single-project rule executions do not count towards your usage. A single-project rule is a rule that automates a task or process that only affects one project.

So, if a rule is shared by multiple projects, then it is treated the same way as a global rule - which it counts against your execution count allowed based on your subscription tier.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

0 votes
Rik de Valk Community Leader Aug 17, 2022

Hi @Nico Ocampo ,

  • Automation are rules that are set up on Project level and can be managed by Project Administrators
  • Global automation are rules that apply to all projects and are managed by Jira Administrators.
  • Multi-project automation are rules that are applied to multiple projects and are also managed by Jira Administrators.

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