Automation vs Global Automation vs Multi-Project Automation

[Nico Ocampo]

I am currently assessing the standard and premium version of Jira Service Management,

I am a bit confuse on how to determine if my automation I am planning is 
counted as Automation or Global Automation or Multi Project automation.

What is the key difference and how to determine?

Thank you in advance.

[Thuan_ Do Dang · Accepted solution]

Hi @Nico Ocampo ,

If you're in Automation screen, you can determine your automation scope here

Or if you're in rule detail, you can determine your automation scope here

As you can see:

• Single project is Automation at project level
• All projects is Global automation
• Multiple projects or Project type is Multi Project automation

Hope this helps!

[jellyjilli]

Hi @Thuan_ Do Dang why is my rule only able to be set for global? I can't edit the scope.

[Thuan_ Do Dang]

Hi @jellyjilli ,

What is your role in your site? 

Automation scope will be set 'All project' when created from Global Automation and 'Single project' when created from Project by default.

To edit Global Automation you should be Site admin.

To edit Project Automation you should be Site admin or Project admin with Option 'Allow project administrators to manage project rules.' enabled.

Hope this helps!

[Joseph Chung Yin]

@Nico Ocampo -

This is what you need to focus on relating to usage counts -

As described in this Atlassian page - https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/

• What executions count towards my usage?
  • All multi-project and global rule executions will count towards your usage.
  • Multi-project rules are rules that automate tasks or processes that affect more than one project, while global rules automate across all projects in your instance.
  • One exception to this is the cross-product Issue create action. For example, if you want to create an issue in Jira Software based off an event in Jira Service Management – this will count as a single-project rule, not a global rule.
• What doesn’t count towards my usage?
  • Single-project rule executions do not count towards your usage. A single-project rule is a rule that automates a task or process that only affects one project.

So, if a rule is shared by multiple projects, then it is treated the same way as a global rule - which it counts against your execution count allowed based on your subscription tier.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Rik de Valk]

Hi @Nico Ocampo ,

• Automation are rules that are set up on Project level and can be managed by Project Administrators
• Global automation are rules that apply to all projects and are managed by Jira Administrators.
• Multi-project automation are rules that are applied to multiple projects and are also managed by Jira Administrators.