Prefill Description in one Request Type on Jira Service Management

[Vera_wyss]

Before the update to Jira 9.12.7, i had that the description was prefilled in one Request Type with a Script Runner Behaviour and it worked until the last update to Jira Data Center 9.12.7 and Jira Service Management 5.12.7. So does anyone know, how to do a description prefill just for one Request Type?

[Ciara TN]

Hi Vera, 

Welcome to the Atlassian Community. 

Can you advise what version of Scriptrunner you are running please? 

Thank you 

[Vera_wyss]

Hi Ciara, thank you.
We use Script Runner version 8.31.0
Best regards

[Ciara TN]

Can you check if all modules are enabled in the app? 

And that the behaviour itself is enabled.

If it is enabled then can you see it being executed when the form is loaded? 

[Vera_wyss]

where do i find the modules in the app?

the behaviour itseld is enabled.

no it is not executed, there is nothing in the execution.

[Ciara TN]

Go to Administration > Manage Apps > expand on Scriptrunner: 

You can see the modules enabled on the right hand side: 

[Vera_wyss]

thanks, there are 267 modules and we have 264 enabled.. the following 3 are disabled

• configuration-manager-spi-handler-packages

• Canned comments resource (jsd-canned-comment-loader)

• Resource for fragment popup helper (fragment-resource)