My goal: I would like to see "worklog comment/description" on search screen(under filters) before exporting Excel file. I know that it is not possible to add a column for worklog comment on se...
Hi, I am currently testing Jira Service Management and have a question. In my scenario I want to list all design tasks from a Jira board. Is this possible at all?
Hi, I would appreciate some help on creating an Insight Object Schema. We would like to register all technical info of our customers in Insight. We make and sell software for hospitals and w...
Hi All Now, i am setup a customer portal. My Problem now is on Request Page Portal (as attachment) i cant show the ticket number on list columns. Because only "Summary, Status, Requester, C...
In the project settings SLA has a "! Update" next to it. If I click this it shows a progress bar then back to the "! Update". I have enabled the SLA debug log I can see the SLA data has ...
Hi All, in customer help center portal, can we have below points, 1. can we see date/time filter in homepage like when tiket created?? Kindly refer attached image. 2. can we have Home Bu...
I am adding myself to jira ticket manually every time when the jira ticket is created. please advise how to configure my account as a default watcher to all of jira tickets, so that once jira tickets...
Hi folks, i am setting up Insight and im creating relationship mapping between an Agile team and the assets they own. A problem im having is that a team can own about 100+ assets and the object graph...
Hi, I have two next gen (team managed) projects. Lets call them project A and project B. I am trying from project A, to create an issue on project B when I move project A card to a certain status. ...
Hello, I have a problem with the Insight automation rules. I have dozens of Insight object below Object schema. I'd like to change the custom field value of Imbound Reference of the Insight object...
So I'm trying to keep track of how many times a device has gone to repair so I keep track of how many are going back multiple times. I am using the CMDB for asset management. We currently...
Background We have used Jira Cloud for a full busy season now, and we are well aware of its shortcomings. We are trying to decide if we want to jump ship or continue the customization process to mak...
I am considering modifying the default Service Desk workflow for one of my company's service support teams. The Jira Service Desk default workflow contains 3 "Done" statuses: Canceled, Resolved, and ...
Hello, I am trying to write a Python script in order to pull in info from JSD tickets. Turns out that the custom field I am getting info from, I cant gather all the info off of it since they are Insi...
Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour. This virtual, concert-themed experience will ...
getting message of violating the rule of max 30 SLA entries set by admin
Can the “page forward” button at the bottom of the page in search results also be put at the top so that it isn’t necessary to keep scrolling to the bottom to go to another page. Please find below A...
Hi, I checked this troubleshoot to find the reason why none of sent emails are transformed into requests, and there is no logs at all. I've tried on both atlassian and my company email. Pl...
Looking for a solution to the following issue. We have server and domain objects in the schema as using this as our CMDB. We do not want to delete entries so keep them for future reference as they ...
Good Morning, I'm trying to define an automation rule that will create an issue on a specific Jira project board depending on the Jira Service Management reporter's organization or issue queue...
When a user replies to a JIRA notification email, a new ticket is created. How to stop it
When a user replies to a JIRA notification email, a new ticket is created. How to stop it
Hi all, is there any way I can add another collumn in JIRA ITSM Dashboard. For example I would like to add a collumn "Time" or "Date" ticket was raised? Therefore it will be easier for ...
Hi All Good day, I am trying to create automation rules between JIRA Service Management (HR Project ), JIRA Business Project Board (Business Project) and back to JIRA Service Management. Pr...
Oftentimes our best product updates are not derived from our team, but from our amazing customers. We love getting to hear your ideas and make them a reality. That’s why we’re excited to sha...
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