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How do I remove a customer from a Jira service management project?

Brendan Gray October 5, 2021

The documentation provided by Atlassian is inaccurate.

2 answers

2 votes
Dirk Ronsmans
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 5, 2021

Hey @Brendan Gray ,

The below document should explain you how to remove a customer:

https://support.atlassian.com/user-management/docs/manage-jira-service-management-customer-accounts/

Especially the paragraph about what type of account is important with regards to where you remove them. 

Where you manage your customers depends on what type of account they have:

  • Manage customers with Atlassian accounts from Users.
  • Manage customers without Atlassian accounts from Jira Service Management.

     

    Where exactly are you blocked?

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 5, 2021

The docs probably aren't inaccurate - could you tell us which one you think is not accurate and where you are stuck?

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