Hey @Brendan Gray ,
The below document should explain you how to remove a customer:
https://support.atlassian.com/user-management/docs/manage-jira-service-management-customer-accounts/
Especially the paragraph about what type of account is important with regards to where you remove them.
Where you manage your customers depends on what type of account they have:
Where exactly are you blocked?
The docs probably aren't inaccurate - could you tell us which one you think is not accurate and where you are stuck?
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