What happens to a comment if you click on "Cancel"?

[Bruce Straub]

It's my fault, but pretty much every program will double check with the user before deleting a block of unsaved text, I spend an hour typing a comment into JIRA and it disappeared. I'm guessing that I clicked on Cancel by mistake.

If my guess is correct, is it really true that JIRA does not ask the user to verify a Cancellation which would cause a large bloack of text to be lost?

[Mayur Jadhav]

Hi @Bruce Straub 

Welcome to the Atlassian Community!!!

Yes your are correct, This option should be on after clicking the cancel for reconfirmation.

[Jack Brickey]

Hi @Bruce Straub , welcome to the Community. That is correct, there isn’t an “are you sure” on the Cancel for comments. 😞

[Laura Holton _ACE Rotterdam_]

Hi @Bruce Straub 👋

Welcome to the Community! Following suit of @Mayur Jadhav  and @Jack Brickey (because 3's the charm!), yes you are most certainly correct!

I hope this helps but if you have any other questions just ask away 😃

All the best,

Laura

[Eugene Wang]

I came here for the same frustration design! Considering the cancellation button is so close to the send button, it is absolutely necessary to avoid users click the cancel button while they want to click the send! 


@Laura Holton @Kishan Sharma @Mayur Jadhav This is a post since 3 years and people kept coming to this via google or searches. Can you guys consider raising this to the development department or Product department of Confluence? This would be a valuable feature. 

[Luke Wren]

So to make sure I understand, JIRA has a button next to the "send comment" (Save) button which just deletes the comment without confirmation? And there is no way of recovering the comment?

[Kishan Sharma]

Welcome to the Atlassian Community @Bruce Straub Unfortunately what you are experiencing is true i.e you won't be prompted again if you hit cancel while commenting on a Jira issue. 

[tanu_vashistha]

Hi 

This is really frustrating when you write entire comment of a page length and clicking on cancel clears it forever. "do you really want to cancel" should be implemented on such fragile operation :(

[Robin Burkett]

I agree - this just happened to me and it is very frustrating. I wish I was prompted "Are you sure you want to cancel?" as I hit "Cancel" by mistake and lost work that I now have to re-create.

[Ilinca Gaman]

Is there a ticket for this "confirmation" pop-up when you click on cancel?

[Jack Brickey]

Losing data can be frustrating for sure. This happened to me on a non-Jira scenario just yesterday. One thing to try is a solution dealing with the loss of web form data. As an example an extension like typio-form-recovery . This is just an example extension and there may be others. Disclaimer, I have not tested with Jira and if anyone has or does please update with observations here. I will try to do so later today.

[Carlos Maranje]

Just spent almost an hour taking screenshots of how to test a new feature and improving my comment to help the testers and it's all gone just because I miss-clicked and instead of accept clicked on cancel.

I HATE JIRA SOOOO MUCH.

Why in the world would you put these two buttons so close and do not implement a confirm dialog. Why are you so incompetent?

[Taylor Felton]

This is such a simple feature to implement, why on earth has it not being implemented! Just lost an entire ticket of text because I accidentally clicked 16 pixels too far right gahh

Isn't the first time, and wont be the last. Come on JIRA!