Hi Admin, When addidng a Customer or User on a specific Service Desk project, we don't want them see other Service Desk. Currently, when an access is granted to the customer and go to the Customer ...
Greetings All, We are looking for ways that our Service Desk team can communicate with the end users that are opening up Incidents or Requests. We saw that Chat feature in the project, but the...
Hi all, I would like to create an automation that adds the individual that opened the incident to be added as a requested participant into the ticket. I found this article, but I have very little...
Hey there! Please, can you tell me about your favorite add-ons or other features to control SLA? Why did you choose them, and what advantages and disadvantages do you see? For example, I'll start w...
This has gotten to be fairly serious. When some users start an problem ticket, when a service desk agent assigns a ticket, or sometimes for any arbitrary change at all, JSM will return a ...
hello community We are currently trying to implement the vacation system in the portals and we are curious to know if we can directly block some calendar days such as holidays, non-working days, etc...
Hi Jira I am getting attached screens when I open my Jira. And when I do follow the link, I do not see the option to Email Request. I cannot complete the process. What does t...
Hello, The scenario is this. I have some templates created with TextBlaze, and I would like to add the reporter or assignee of the issue to them so that they say something like: Hello @john.doe,...
Hi Can some one will help me on opsgenie Incidents usage? Is this related to any kind of incidents ? or something else. .
Jira Service ManagementのITサービス管理テンプレートを確認していますが、 「サービス」と「コンポーネント」の使用方法の違いがわかりません。 「サービス」については、サービス構成が管理でき、リポジトリともリンクができると思いますが、コンポーネントについてはどのようなケースで管理するのでしょうか?課題を分類するために使用するのでしょうか? お手数ですが、...
I am trying to link confluence to assets search result. I do understand that there are no gadget for it, but at least having the possibility to directly link to a search result would be helpful: &n...
Hello Community, the last days I tried to find a solution to bulk change Jira Service Manager request Tickets to "Private request" from "Share with Organisation". Current situation: A...
We have stakeholders who respond to emails from closed JSD tickets. The tickets end up in nobody's queue and nobody knows the person has responded. How does everyone else handle this? I would...
Hi, I was excited about Form functionality to collect more info from customers based on the step (issue progress). I thought this would be basic functionality, but if it is, I can't find it, or fin...
Hello everyone! I would like to know if it is possible to convert the SLA from business hours to business days. Thank you
Hi all. I would be grateful for your advice. We are a small startup, supplying IT equipment worldwide. We want to set up a ticketing system, with status changes and automatic notifications. Also need...
Hi Community! Any idea why I do not see section ”JSM/Portal only users” under User management in Jira cloud? I do see internal users and groups, but page where portal only users are normally m...
Hello Agents don't see who is watching the ticket (as it works in other ticketing tools) UI doesn't refresh when other agents assign the ticket or change the request type. For example, I am an age...
Today kicks off part one of Atlassian Presents: High Velocity ‘22 in London! We hope you have a blast meeting our ITSM experts in person and learn new ways to empower your teams with Jira Service Man...
Hi folks. We have a portal form with a custom field that is not currently linked to a JIRA field so we are unable to report on that field. We would like to change that and understand that the linking...
※本記事は、Grady Gausmanが 2022年12月8日に公開した英語記事「Chart-Topping Hits: All Product Announcements from High-Velocity ITSM」を翻訳したものです。内容に相違が見受けられる場合、英文ページの内容を正とします。 アトラシアンは本日、「Atlassian Presents: High-V...
Hi, If i see the List of My incidents i can't able to find the Assigned to Individual field. Please find the attached screenshot. Could any one please help me out how to do configure the Queue...
I'm in the process of configuring a JSM project to act as an IT support ticketing system, and am looking to implement a simple system access request flow as part of this. I'm using the Service Reques...
A custom field we use does not show in the edit issue fields on the automation. I'm trying to use JSON to update this field but after trying multiple ways, this keeps failing. { "set":{ "cu...
Starting yesterday afternoon, I have been unable to close any tickets. I can transition to every other status. But when I close an issue the screen grays and just sits there forever. The close issue ...
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