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- Community
- Tag: mail-handler
Tag: "mail-handler"
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Hi all! I have implemented in my project that if a client writes to us by email, then a task is automatically created from this email in Jira. But I'm interested in the opposite scenario. Is it possi...
- Jira
- Question
- cloud
- jira
- jira-server
- jira-service-desk
- jsm
- +2 more tags...
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Hi Atlassian Community, I’m currently facing an issue with the Mail Handler in Jira Service Management (JSM) and need some guidance. We have an email address integrated with JSM that receives two ty...
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Hi Atlassian Community, I'm currently facing an issue with the Email This Issue (ETI) plugin in Jira Service Management, and despite multiple attempts to resolve it, I haven’t found a working solutio...
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Hello i have created one "incoming mail server" and one "mail handlers" You need to know i have access to 3 projects with this "keyproject": - TES - TEST - TEST2 ...
- Jira
- Question
- cloud
- jira-cloud
- mail-handler
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Hello, Seems to be a recurring question/issue here... We try to configure an incoming mail with a ms365 shared mailbox in Jira Cloud but not avail to. AFAIK the config looks ok (ms oauth for mail ...
- Jira
- Question
- cloud
- jira
- jira-cloud
- mail-handler
- ms-office-365
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Dear community, can you please help me with my issue? What do I have: JSM with Exchange online (Exo) mail account set up as Reply-to address and Connected email account with set up Request Type fo...
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I have one mail handler setup and working for one project (sending emails to the mail server email results in a task being created for that project). I want to set up another for a second project. I ...
- Jira
- Question
- cloud
- jira
- jira-cloud
- mail-handler
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Hi! I'm looking for something that I will be able to read mail headers from incoming mail in mailbox and use this data in a ticket (e.g. fill custom fields). Do you know app or n...
- Jira
- Question
- cloud
- jira
- jira-cloud
- mail-handler
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In some of my projects I receive answer-mails from other systems. Unfortunately there is no Jira-Key in the subject. So every time I receive an answer, a new ticket will be created. Is there...
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Hello, i have a problem with my email handler. when an email is sent to the jira@<company>.atlassian.com mail i want the email to be forwarded to my mailbox. It actually works that an email ar...
- Jira
- Question
- mail-handler
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Hello Everyone. We have a Kanban project set up with the default notification email address. We use a third-party ticketing system, called RT, and we want any tickets made in that or comments made ...
- Jira
- Question
- cloud
- jira
- jira-cloud
- mail-handler
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I'd like to setup email to ticket, but was curious about a few things. 1 - Can this be done for multiple project using the Default Cloud Mail Server? 2 - What email address is used to s...
- Jira
- Question
- cloud
- email-this-issue
- jira
- jira-cloud
- +2 more tags...
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How do I customize an auto-response when registering tasks with mail handlers?
- Jira
- Question
- cloud
- jira
- jira-cloud
- mail-handler
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Hi all, I have a Jira Software project (Cloud), with an incoming mail handler. This is all working fine, however I now need to adjust/edit the issue description once the issue is created. I k...
- Jira
- Question
- automation
- cloud
- jira
- jira-software-cloud
- mail-handler
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tl;dr: Current documentation is not correct: https://confluence.atlassian.com/jirakb/how-to-configure-mail-handler-for-a-sub-directory-in-outlook-gmail-1101934494.html For Gmail labels...
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Hi I have a problem that recipient of an e-mail (mail set in Mail server for ticket creation) seems to be treated as CC by Jira Mailhandler. I have the option "CC Watchers" set and even if I...
- Jira
- Question
- jira
- jira-software-server
- mail-handler
- server
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I have set up an outgoing SMTP mail server in Jira with the address jira@mydomain.com. I have also created a mail handler (IMAP) with the address myproject@mydomain.com for a Jira project. New Mai...
- Jira
- Question
- jira
- jira-server
- mail-handler
- server
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Hello, I trying to debug an email loop that's happening on JSM Cloud. I have setup our Mail Server to redirect all incoming mails from support@ourdomain.com to support@ourdomain.atlassian.net It se...
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Hi Community, We set up an email handler using ScriptRunner. The script was working fine, it was creating issues whenever an email was received. However, we added a custom drop-down field "Email Typ...
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Hi, I want to ask if there is a possbility to create an automatically email that will generate all the statues for issues from a specific project and board at the end of the week. Every week i want...
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We see maybe 1-2 time a week that a customer will decide to send a long email thread to our email channel to create an issue and the email has too many characters. Is it possible to apply the s...
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Hi everyone, my UI under "System>Incoming Mail" is broke :( I tried to set an default reporter and by accident i confirm it without any value. Since then it throws an exception and the edit butt...
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We would like to only use the possibility for our customers to do a request by portal. It seems like we need to delete the mail handler to fix that. But we would also like to reply on senders ...
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I'm using Jira Data Center and am trying to setup a Mail Handler with ScriptRunner. My specific need is to allow the Mail Handler to process HTML files. The problem I'm having is that ...
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New to the mail handler system in Jira. I have set up an Exchange 365 mailbox with several aliases. I create tickets based on the aliases and that part works fine. The emails that ...
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