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We are using a Jira Service Management to allow employees (referred to as customers in term of Jir aService Management) to create special tickets for other departments. These employees should be able to set an approver for an action but this seems to be impossible for users which are not part of the Service Management Licence.
From what I can tell all necessary persmissions are set
- Project Level: Customer permissions have been set to allow searching for other customers
- Global Level: Customers are allowed to access other employees