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Can some will help me out even though i am not part of JSM Project still in customer portal

Sreenadh December 20, 2022

Hi,

Can some will help me out even though i am not part of JSM Project still in customer portal i can see that project and i can be able to create the Incidents/ Access Request as well.

Can i know the reason for the same.

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Thanks,

2 answers

0 votes
Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 21, 2022

@Sreenadh ,

You should check how your "Customers" are configured on the project.

Even if you don't have create permissions on the project the "Service Desk portal" role probably still has it?

if so, you'll need to validate if you are also known as a customer as it is separate from your regular user account.

Sreenadh December 21, 2022

@Dirk Ronsmans 

Yes i have checked that one also i have removed the same from the Permission section as well.

please find the below attached screenshots.

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Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 21, 2022

and how is the "customer access setting" set?

Also are you able to really create a ticket or just see the request types? If you hit submit does it actually go through?

As @Sebastian Krzewiński  said if you are still with the role of portal customer on the browse project permission you can see them but might not be able to create any

Sreenadh December 21, 2022

@Dirk Ronsmans 

Thanks for the support on this i will check this one from end once

If i am having any quires i will reach out to you.

Thanks,

0 votes
Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 20, 2022

Hi @Sreenadh 

 

It menas that you still have browse permission in this project. Please check with admin permission scheme assigned to this project.

 

Regards,

Seba

Sreenadh December 21, 2022

Hi @Sebastian Krzewiński 

I have checked the same. everything is working fine but only the thing is

I don't want to see the Incidents and Access Request in the customer portal.

Is this possible in Jira.?

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Thanks,

Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 23, 2022

Hi @Sreenadh 

 

Those forms are forms are from project that you still have access?

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