Community resources
Community resources
Community resources
Jira Service Management
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When IT creates a request in Jira Service Desk for a customer as a licensed user the Request Type is not getting set. They have to manually set the Request Type in order for the Customer ...
529 views 4 0 Deleted user February 12, 2019 -
Hi All, When editing automation rules, the "When" and "If" images are displaying vertically. We're seeing this anomaly in IE 11, Firefox and Chrome. Haven't found any related hits in our...
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Hello atlassian-team, is it possible to set a final date for a task or todo in confluence or jira and add a escalation principle to it? There is a escalation definition behind f.e. ...
- Question
- jira-service-desk
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Once you’ve signed up for a free trial, our setup wizard will guide you through the following steps: Creating your profile Setting up your team Integrating with your monitoring tools Integrating...
- Article
- opsgenie
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Has anybody successfully integrated these 2 systems? I know that Status Page will integrate well with Jira Service Desk + but can the same integration be achieved with Service Now?
- Question
- jira-service-desk
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What is Opsgenie? Opsgenie is a modern on-call and alert management solution for operating always-on services. It enables dev and ops teams to stay aware and in control of alerts and incidents. Opsg...
- Article
- opsgenie
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Hello, I have a script that is looking into the Customer Request Type and depending on it, it updates a custom field called "IT Change Type" with the correct option. Options are "Norma", "Re...
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Hello there, I’m Kate Clavet, a PMM on the Opsgenie team. I’m sure by now, you’ve heard all about the acquisition and are in the know that Opsgenie is part of the TEAM. We’re thrilled to be joining t...
- Question
- opsgenie
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Hello colleagues, I'm working with Service Desk and I want to count SLA time depend on GROUP assigned. I have 3 GROUPS and I want to know the time that the issue has been in each GROUP. I want to ...
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Hi, We want to create Customer Portal, with multiple steps, where questions in each step depends on the answer in the priovious one: Is it possible in Jira Service Desk? Or is ther...
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Hi, We have integrated Jira Service Desk with AD, everything is working but one user which name was edited in AD. Now is listed in Jira user administration but if we click on its name. An error is ...
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Is there a possibility to delete predefined Team Reports such as workload? I do not mean those which you can create or delete manually. It seems like there is no option to delete or hide the first on...
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We are using JSD for customers and configured the incoming mail handler to create a ticket via mail and the same mail ID is used for two projects and the question is here we have 200 clients then we ...
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Hello again Atlassian Community. My company wants to implement a system that sends our client an e-mail every time a certain number of hours have been logged, since we sell our support in blocks wit...
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We are facing a huge problem using Jira Service Desk. The customer list page on the side bar is something we would want to hide so badly. Tried Security Field Plugin, which is not able to solv...
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I am looking to edit existing fields on Issue requests to include some new fields. What I want to do is have conditional fields for eg. Does this need to go into System X? Yes/No IF YES, then h...
- Question
- jira-service-desk
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I would like to setup a Group User and assign it to a certain user so this user can decide how can work on the issue within his team. How can I do it using the Cloud Service Desk? Thanks, ...
- Question
- jira-service-desk
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Hello, I would like to display a specific service request catalog based on the login. Example: login A (company A) has specific product in support (a contact center solution) and I would l...
- Question
- jira-service-desk
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How do you add an outlook email to an existing card in Trello through the Outlook Trello plug in? I've downloaded the Trello plug in and unable to figure out.
- Question
- jira
- jira-service-desk
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Hey Everyone, Is anyone aware of a way to remove the configure fields button when working in Jira cloud? I've tried following the community suggestion given here on both an existing...
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Upgraded to 8. I failed to test first (I know). I took backups, so that isn't the issue. I am installed on Windows, and I used to have a service. The upgrade did not retain the service, and I no long...
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I royally screwed up and added all of our users as a licensed user instead of just JIRA Service Desk
Hello, I royally screwed up and added all of our users as a licensed user instead of just a JIRA Service Desk Customer. When they activated their Atlassian account they were automatically added as a...
- Question
- jira-service-desk
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Jira Cloud I am trying to add additional company names to the Organization fields (there are two acceptable values there already, need to add a few more). All the documentation online seems to be f...
- Question
- jira
- jira-administration
- jira-service-desk
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We have Jira Service desk and Jira (bug tracker). When a new request comes into our service desk, how can I get the notifications sent to "Service desk team" (We don't have any agent r...
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I keep on getting this error message when transition an issue to "DEV COMPLETE". I do not have any field where I can specify this.
- Question
- jira
- jira-service-desk
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