Earn badges and make progress
You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Participate in fun challenges
Challenges come and go, but your rewards stay with you. Do more to earn more!
Gift kudos to your peers
What goes around comes around! Share the love by gifting kudos to your peers.
Rise up in the ranks
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Come for the products,
stay for the community
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Unable to create a ticket by mail for a single user
Hi,
I contact you as we are facing a problem with a single user (others are ok)
Customers usually send an email to create the tickets in our JSM instance.
The service project does not allow public registration and this user's account, like the others, was created using our AD.
While all other users can create new tickets, this user cannot.
As you can see in the screen below, we do several tests and when we use the Mail Audit Log, requests from this user are blocked and the message is: Signup is not currently available.
The user is in the "Service Desk Customers" role.
He has the same groups and access as other users.
We checked the account in the active directory and everything is ok.
Please, could you give us some ways to solve this problem and allow the user to create tickets using emails?
I am available to answer your various questions, if needed.
Best regards,
Renaud Daridan
1 answer
1 accepted
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.