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Cloning the service request task to another project

I want to clone the incoming service management request to another project (kanban board) by automation.  To do this, both boards need to have the same issue type. When one is a different issue type that I created and the other is the default task, the content of the cloned task cannot be cloned. However, I cannot add the same issue type to the project where the tasks will be cloned, I can only create a new one. I don't know why. Maybe because it is team managed project. I would like to get your suggestions. 


I'm open to any suggestions. I need to clone service requests on a different project (kanban board).

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Dec 22, 2022
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