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configure email request type - missing in email requests

Sanita Saukuma
Sanita Saukuma
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June 26, 2024

I have always set email request type for incoming emails. Are there any changes and I can't find? Project settings-> Email requests-> more (as describet here: https://support.atlassian.com/jira-service-management-cloud/docs/choose-a-request-type-for-email-requests/) is missing Configure email requests.

Configure_email_request_type.png

Requests types are defined. Summary, description are added.

This option "Configure email request type" has disappeared from all SM projects

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Sanita Saukuma
Sanita Saukuma
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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June 26, 2024

Found answer: Project settings-> Email requests-> Connect email account-> ...-> edit-> Request type-> choose needed request type. 

Unfortunately seems that Atlassian documentation is not changed yet

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