Jira Knowledge Base setup with Confluence issue

[Hendra Liu]

Hi,

I have tried to link my Jira SM Knowledge Base to use Confluence base on this instruction https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions-from-your-service-project/, and it worked.

However, when I tried to change "Who can view" setting to "All logged-in users" it gave me an error like below. I remember when I tried it once for testing purpose and it worked but when I changed it back it didn't. Did I miss anything?

Thanks.

Regards,

Hendra

[Hendra Liu · Accepted solution]

I managed to make it work by re-creating the space from Jira SM instead from Confluence itself.

What I did:

- Delete the space previously created from Confluence

- From Jira SM on project --> settings --> Knowledge Base I created the new Space from there

I'm able to use the "All logged-in users" now, by default it will be this option. 

[Galen Murdock]

@Hendra Liu FYI, I tried your recreation steps but for me it didn't enable the option to choose "All logged-in users". Instead I used this workaround: https://community.atlassian.com/t5/Jira-Service-Management/Re-How-can-I-enable-read-access-to-jira-service-manageme/qaq-p/2826374/comment-id/182871#M182871

[Mikael Sandberg]

Hi @Hendra Liu

Welcome to Atlassian Community!

The Anyone option has restrictions to it, you need to be on Confluence Standard plan or higher, and you have to enable anonymous access in Confluence. Have a look at this KB for more information regarding viewing permissions for knowledge base.

[Hendra Liu]

Hi Mikael,

Thanks for your reply, as mentioned in my question, I only want to change it to "All logged-in users" and the KB you mentioned is the same as I mentioned as well. Thanks.

[Mikael Sandberg]

Okay, so you may want to try and change the setting in an incognito window to see if it works there. You could also try clearing your browser cache and history to see if that works.

[Hendra Liu]

Hi Mikael,

I just tried your suggestions and didn't work as well. I tried:

- Clearing browser cache & cookies

- Change the setting in incognito window

- Tried on other browser Edge

[Trudy Claspill]

@Mikael Sandberg 

I've been corresponding with another user in another post who has the same problem. They also don't want to enable Anonymous access for the Confluence space as they want only customers logged in to the Portal to be able to access the Confluence information.

I've not been able to figure out the issue.

https://community.atlassian.com/t5/Jira-Service-Management/Customer-Access-to-Knowledge-Base-created-in-Confluence-through/qaq-p/2217996