You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I try to add a custom field that is available at the ticket level to the list of fields that are available for the users of our helpdesk.
There is a predefined list (check the screenshot) and I would like to be able to update this list to add my custom field.
Could you please help me ?
We will be happy to answer all your questions and help you do a trial if you're interested. You can always open a ticket in our customer support portal and we can discuss there.
Welcome to Atlassian Community!
In order to add custom fields to your requests you have to add it to the screen used by the issue type. Go to project settings > issue types and click on the screen scheme for the issue type that is associated with your request type. From here you can add fields to the screens.
Ahh, you are looking in the wrong place. You do not edit the request type from the portal (from your screen shot above), you have to do that from Project settings > Request types. The portal request list will only show a subset of fields and it is not configurable.